The date came and went with no contact from Emmons. I tried to call and nobody was home. I e-mailed and got no reply.
It was February of 2008 before I managed to get in touch with Emmons again, and Rebecca told me it was going to be another 10 weeks. That 10 weeks came and went with no guitar.
In July I got in touch with them and my guitar was almost ready to ship, they were making cases. I checked the forum and Gary Preston said he was going to pick his up on July 17. Then the problems started.
First I got a call and Rebecca said she'd knocked my guitar off the table and broke the body. Next the end plates that came in were pitted and had to be sent out to be re-machined, but they were working night and day and were going to ship my guitar to me before they went to St Louis. I didn't want to hold up shipment a single minute, so I sent my final payment of $2799.70. That check cleared on August 19. No guitar was shipped to me.
When I again got in touch with Rebecca she said she thought the guitar had been shipped, but Ron held it to put new end plates on it (again?), but she said it was going to be shipped Monday Sept 29 and she'd e-mail with the tracking number. It's October 6 and here I sit with no guitar and no tracking number. Wednesday it will be 83 weeks since I ordered the guitar. Here's the e-mail I sent to Rebecca.
I've got my tail in a crack financially. I might have to sell my push/pull to stay above water, and I'm so completely and utterly disgusted with this whole situation that I'm not interested in playing. The thing that really ticks me off is that I wanted a Zum, but didn't want to wait 2 years for it!You promised me a guitar in 34 to 36 weeks. It was due to be delivered in late September of 2007.
I have paid as follows:
Deposit. Check #9567 to Emmons $303.00 cleared March 5, 2007
Balance. Check #9738 to Emmons $2,799.70 cleared August 19, 2008
My guitar is over a year late.
Why did you deliver Gary Preston's guitar in 46 weeks when I'm looking at 82 weeks. Almost twice Gary's wait!
Rebecca, I've had it up to here with excuses and bad promises.
So far you have;
1. Been waiting on a supplier to deliver end plates.
2. The guitar was ready but you knocked it off and broke the body.
3. The end plates were pitted and the guitar was disassembled and the plates were sent out for machining (?).
4. You thought the guitar was already shipped, but it was held for new end plates and it had to be disassembled (again?).
I have been completely up front with you. Either ship the guitar or refund my money.
I want a tracking number tomorrow, or I want a _*GOOD*_ check for $3102.70. If I have neither by Friday October 3 at 5:00 PM CDT I will be in touch with my attorney at 8:00 AM the following Monday.
At this point I would rather have my money back. Don't send me any more excuses.
Very Truly Yours,
Charles
Charlie