Shortly after I bought my M3 in Dallas and returned to KansasCity I found a couple of significant setup issues that I lacked the expertise to correct. Within a few days Kyle Bennett arranged for Johnny Cox to take valuable time away from a gig on the road to turn his motel room into a repair shop and set up my guitar.
Three days ago, a part broke on a gig suddenly plunging my A pedal to the floor and leaving me in a desperate mess with upcoming gigs. I emailed Kyle a description of the problem and a fuzzy photograph of the part at 3 am. At 8 am the following morning I got a call from Kyle! One day later the parts arrived with detailed instructions on the proper installation procedure. A few minutes later I was back in action.
While I have heard contrary opinions, I am pleased to say the courtesy, support, and assistance I received was exceptional, gratifying, and saved the day!
More power to MSA and the M3! It is a great guitar and MSA is a responsible company!
