Peterson Wow !!!!

Jon Jaffe · Post by **Jon Jaffe** » 15 Dec 2021 8:15 pm

I have been a fan of the Strobostomp line of tuners they first introduced the product. And now I am convinced. Last Friday, when setting up for a gig, I noticed that the display on my Stobostomp HD was dim, and the battery symbol was flashing. Changing the battery did nothing. A power supply solved the problem. That Saturday, I tried several tested 9 V batteries, and none of them worked.

On the Peterson website, I found that I had purchased the tuner in 2019. I filled out a support ticket. Later that Monday, they contacted me by email and said to send the defective one back. They will ship me a new one. Today I received the new tuner. The turnaround time was less than a week. That is customer support.

Patrick Fleming · Post by **Patrick Fleming** » 16 Dec 2021 6:16 am

I will second that! Peterson has always been extremely helpful, even when I dropped my Strobo Plus HD from a considerable height, they got everything fixed up and better than ever!

Ken Metcalf · Post by **Ken Metcalf** » 16 Dec 2021 7:00 am

Yep! ^_^

Paul Sutherland · Post by **Paul Sutherland** » 16 Dec 2021 12:05 pm

My experience is a little different. I've been using Peterson products for years, a Stroboflip, a Stroboclip, and a new Strobo floor pedal. NONE have ever failed so I haven't had to test their repair service.

They all still work perfectly despite being thrown in and out of tool boxes and taken to hundreds of gigs. They may look a bit beat up, but they flawlessly do the job for which they were intended. Great products!