The Steel Guitar Forum

This is all Have too show for a brand new steel ordered that was supposed two delivered two weeks ago.

From know on UPS will be the way I ship.
At least you get too talk too a real person when you call too inquire about a late shipment!!!

Good luck with that... They're even worse!

Per at least with UPS you can get a real person on the phone too lie too you not a Fedex Robot speaking in a unknown tongue with a Martian accent!!!

Six of one and a half-dozen of the other! 20+ years of I guess just dumb luck that I’ve only had one damaged item and no lost items...knock on real wood! The one damaged item wasn’t necessarily FedEx’s fault...the shipper did a shoddy job of packing the steel-related item...Anyway, here’s wishing you the best outcome Johnny...the shipping/mailing system seems to be out of sync since a March for obvious reasons...Carl

There's "Horror stories" about all the shippers. They are equally good or bad.

Just asking for communication from these Fedex clowns!
What would happen if I would not communicate with a customer after a sale?

I've lost some knee lever componants and rods before which were never found, but how do you loose a pedal steel in a case at 80lbs....Praying for you Johnie my buddy!!!

It has nothing to do with the shipping companies. Have you not seen the horrible weather/fires/storms/fires and fires????
Sometimes it is impossible to travel PERIOD!!!

?????

Thanks I will have too say I have had excellent service for years with Fedex. I guess Ricky has a good point with all the extra shipping related too covit an the bad fires an
Weather I guess they are swamped.

Don't give up on it just yet Johnie. I had a steel go missing years ago that was supposedly shipped to me from a FedEx facility in NC. Several in-person visits to that office over 10 days from the guy that shipped it to me finally located it right there at the warehouse - it never even left.

I guess it’s like looking for a needle in a Haystack !

Yeah, the needle that has a great big homemade wooden box around it that’s very heavy and probably has “pedal steel guitar“ written on the side. I can’t believe they would lose something that size. That being said I find FedEx to be the better of the companies for shipping.

Try answering their voice menu with the word “ representative” . Keep repeating it if you need to.

I’ve been screwed by them all, best of luck.

UPS damaged several guitars I received or shipped out in the last couple months, it appears that their prices are going way up , and quality of their service is getting worse and worse... I even thought about stopping shipping guitars out all together ...

The very real potential for damage is main reason I required pick up when I sold my Franklin.

As a side note on the Franklin it was sold to a person in Nashville and ultimately purchased by a person that lives 35 miles south of me.

I don't know if it's much better but the US Postal Service will handle packages up to 75 lbs.
Erv

I'm a FedEx guy...but mostly because they are much easier to deal with on the delivery end. They'll ship to a fedex store for you to pick up if you aren't around during the drop off time. Like at work.

.
I had Chris Fouke build a guitar for me about 3 months ago.
We live 600 miles apart. It was to be delivered by USPS.
It took 8 days to travel that 600 miles using 2 day shipping.

The response I got was that the service hubs are vastly undermanned and are in a state of perpetual chaos.
I was told that they no longer expedite any item no matter how it is marked
unless overnight shipping has been paid for. Everything else is treated equally.
I imagine that would apply to any shipping company these days.

Larry,
The good news is that you got it.
Erv

I shipped a speaker USPS ,IT left Alabama Oct 8th . As of today Oct 29 Th. IT'S STILL IN TRANSIT TO WISCONSIN.

Good news Fedex said this shipment is lost for sure an they are going to pay for the Lost Shipment too the shipper in 48 hours yea.I just have too wait on another new steel too be built an shipped.

It’s 2020 folks...😳. Most things are upside down and “bassakerds!” Hang in there ...better days are coming...I hope...😉

Erv Niehaus wrote:Larry,
The good news is that you got it.
Erv

Yes I did but I was sweating bullets for a while..........
I'd been looking at Chris' work for 3 years and finally took the plunge.
It finally arrived in perfect condition, but.......whew.....

Fedex not a place you would want too start a career at.
Just a place to work until something better comes along especially for the delivery drivers who works for a company that’s leases a fleet of trucks too Fedex.