SuperGlue Your 4 month old Emmons?

Randy Gilliam · From: San Antonio, Texas, USA

Just called the Emmons Factory . My First Pedal Has Too much slack In it the Pin that holds the Pedal is either wore out Or The hole was drilled too big . I was told By the Warranty rep. too Superglue the Pin. Am I out of line Asking for a new pedal On a 4 month 4000.00 Steel? Other Than That Its still an Emmons. Randy Gilliam .

Bill Mayville · From: Las Vegas Nevada * R.I.P.

They sure aren't like they use to be.
Bill

Randy Gilliam · From: San Antonio, Texas, USA

I Will Second the Motion.

autry andress · From: Plano, Tx.

Randy: If they send you another Pedal I hope
it doesn't take you another 2 years to get it.

Randy Gilliam · From: San Antonio, Texas, USA

I think It will be here pretty Quick/?

Jim Phelps · From: Mexico City, Mexico

First it may help to know for sure if it's the pin or the pedal that need replacing. I would guess the pin is a lot cheaper than the pedal. When you're sure and can tell them exactly what part needs replacing, I would expect a new pin or pedal (or whatever part it actually may be that's bad) shipped without hassles. I can understand any company not sending a part if the owner isn't sure what part is bad, but if they really wanted to exhibit outstanding customer service, they could/would send you both the pin and pedal if you're sure the problem's in one or both.

I'd be very disappointed in Emmons if they don't take care of this promptly with no hassles. No new item should have to be fixed with Superglue, let alone a new $4000 guitar.

In fact, if I had any authority at a company I'd seriously reprimand if not fire any "service specialist" who recommended such a fix on a new piece of equipment.

[This message was edited by Jim Phelps on 11 September 2006 at 05:36 PM.]

Jerry Roller · From: Van Buren, Arkansas USA

Randy, you need to call and tell Ron Jr. about your problem. I bet he will take care of it immediately. It is his Company and he is the one to talk to. I might could help you myself if I knew exactly what the problem is. Which part do you think the hole is too large in? Please call and talk with Ron or Rebecca and give Ron a chance to make it right.
Jerry

Randy Gilliam · From: San Antonio, Texas, USA

Thanks Jim and Jerry . The pin Slides Back And Forth And The Pedal Has way too much slack in it . I tried Too tighten the allen screw up But The Pin That holds The pedal Has Slack in it . The Hole For the pin Is Probably Drilled too big. I Changed the First Pedal with the 4 Th Pedal till i get a new pedal. Randy In Sanantonio.

Bobby Boggs · From: Upstate SC.

Randy what Jerry said. I think whoever you talked to at the factory was thinking the pin that pedal rod slides into. Glue might work for that. or you could just swell the pin. I think when they understand it's the pin that holds the pedal to the pedal bar.They will send you a pin. If that don't do it. You'll get a new pedal.Or both .......bb

Jim Phelps · From: Mexico City, Mexico

Well it sounds like the pin is too small or the hole in the pedal is too big, either way, same problem. I would try calling again, ask to speak to Ron and explain it and I should think the solution would be to send a new pin AND pedal, in exchange for sending back the pin and pedal that are on the steel presently.

Good luck.

Randy Gilliam · From: San Antonio, Texas, USA

Thanks Bobby And Jim I Am Sure They will send Me a New Pedal. Maybe I Should Learn Too use More Than One Pedal?

Dave Potter · From: Texas

Hi, Jim -

Ernie Pollock · From: Mt Savage, Md USA

Now theres a story that should have never happened with a famous maker like Emmons, I find it almost too much.

Ernie

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Jim Sliff · From: Lawndale California, USA

That's such ridiculously bad customer service it's laughable. I'd make one more call to try to get a management person on the phone, and if you don't get results take them to small claims for the cost of replacing the steel, since it can't be played with a defective part. It's a hassle, but more of a hassle for them.

You can also try the beter business bureau where they are located. They will sometimes help put heat on.

One SURE thing - as soon as it's fixed I'd dump that guitar in a heartbeat. I won't deal with companies that won't simply take care of small problems. I've been in business for decades, and my policy is always handle the problem to make the customer happy (if it's a verified problem) and the good karma will come back to you.

Erv Niehaus · From: Litchfield, MN, USA

How large an organization do you think Emmons has??? If you call on the phone, chances are you will talk to Rebecca, Ron's wife, or Bobby, his mother-in-law. For the life of me, I can't understand this Emmon's bashing. You can make excuses for every other manufacturer under the sun but when it comes to Emmons, let's get the axe out and start chopping away.

"Dump that guitar in a heartbeat"? an Emmons?
The worst Emmons ever built will still outshine most of the others being built!

If I could only own ONE guitar, it would be an Emmons. Take it for what it's worth!!!

[This message was edited by Erv Niehaus on 12 September 2006 at 07:19 AM.]

Jerry Roller · From: Van Buren, Arkansas USA

Erv, I typed another response after reading what was being said and re-read it and deleted it as I so often do. Then I came back to try again and read what you have said. Erv, I could not say it any better than you did, you are right on. I am cofident that when Ron Lashley Jr becomes personally aware of this problem that he will make it right. I think it would be only fair that the results how this resolves be posted here for all of us to see. Please do that Randy and I sure hope and expect that you will be properly taken care of.
Jerry

Mike Perlowin · From: Los Angeles CA

Compare that with MSA's customer service. If you buy a millennium ir legfend and sell it to somebody who has a different copedant, they will change the guitar for free.

When my Millennium was being set up, I sent them oine of my older guitars so they could examine the wrist lever and copy the knee lever placement. Johnny notices that I had a broked bell crank on the older guitar, and fixed it for free.

THAT'S service.

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Warning: I have a Telecaster and I'm not afraid to use it.
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My web site

David Wren · From: Placerville, California, USA

Sounds to me that it is not the pin or the pedal, but rather the holes in the flanges on each side of the pedal. The pin needs to fit tight in these holes, or the pedal will have lateral movement.

I've had long years of wear cause this, and I fixed mine by peaning the ends of the pin. They may need your pedal rack shipped back to fix this (if the need to replace the flange).

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Dave Wren
'96 Carter S12-E9/B6,7X7; NV 112; Fender Twin Custom 15 ('65 reissue); Session 500s; Hilton Pedal; Black Box
www.ameechapman.com

Erv Niehaus · From: Litchfield, MN, USA

Jerry,
I'm sure glad you agreed with what I said. I had some second thoughts after I did my posting but I meant every word. I have had nothing but excellent dealings with Emmons and the Lashleys. I ordered a bunch of parts for an S-12 push/pull a while ago. This is what I ordered: a 12 string pickup, a new 12 string neck and a 12 string fretboard. Now this is not exactly what you would call current parts by any means. I received them in very short order plus I got a call from Rebecca. She told me that the parts I ordered came up to quite a bit of money and she was going to discount the price.
Do I like the Lashleys?
You can bet your sweet biffy!

Jim Sliff · From: Lawndale California, USA

"How large an organization do you think Emmons has???"

It's irrelevant. He was told by a "warranty rep" to superglue a part on a 4 month old, $4k instrument. That's poor customer service, and no matter how good you may think the instrument is, if they won't take care of obvious warranty problems something is very wrong.

"The worst Emmons ever built will still outshine most of the others being built!" doesn't mean squat if it's not playable because of an unresolved defect.

Jim Phelps · From: Mexico City, Mexico

Erv, you're right, some people do just want to bash Emmons, but I just want to tell you that I am not bashing Emmons. I have no bias for or against them. What I said, I would say about any manufacturer who recommended fixing a new guitar with Superglue. I think that was a very bad suggestion, I don't care who makes it. Yes Emmons is a great guitar, I'd love to have one. But this is still a story of pretty bad customer service so far, but that doesn't mean Emmons won't step up to the plate and take care of it soon. No bashing of any brand name here, but I'll admit to criticizing the Superglue suggestion. I think that's fair.

Lyle Bradford · From: Gilbert WV USA (deceased)

Go getum ERV!!!! You have my full support and I agree with you totally.

Curt Langston · Posted 12 Sep 2006 1:14 pm

What I find amazing is the fact that the people at Emmons never bother to post a statement on this forum explaining anything. One way or the other. We're in the 21st century here, where you can join this forum for a mere 5.00! Even if you are busy building guitars, you could check in once a week or so, to see the feedback from players about your product.
I know that if I were building a guitar, I would be interested about what people are saying regarding my company.
Call me crazy, but it SEEMS as though Emmons does not care.
Bruce Zumsteg went a long time without a website, but he ALWAYS took time to answer questions over the phone and remedy any problems. Hence his guitar's popularity.
In this day and age, with the internet readily available, people do not have to put up with a "run around". They will simply choose another guitar company that will oblige them.

Bobby Boggs · From: Upstate SC.

Erv Niehaus · From: Litchfield, MN, USA

If you were manufacturing pedal steel guitars, what would you rather be doing, working on building guitars or arguing with pedal stompers on b0bs Forum? It's a no brainer to me.

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