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Topic: Contacting Carter |
Hans Holzherr
From:
Münchenbuchsee, Switzerland
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Posted 2 Dec 2003 1:54 pm |
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| For several days now I have been trying to get in touch with Carter Steel Guitars about an order I placed, and all I get is their answering machine. Does anybody know if the shop is currently closed? Or don't they ever answer the phone? My email inquiry last week wasn't answered, either. |
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Jon Light (deceased)
From:
Saugerties, NY
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Posted 2 Dec 2003 2:18 pm
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| Hopefully they took a well deserved Thanksgiving vacation. My history of email & phone communication with them always has me wanting to tell them to go home, for goodness sake! But just to make sure, are you dialing (800) 969-7332 ? And Ann pointed out to me recently that it is essential to put the word Carter as the first word in the subject line to cut through the spam filter---they have been totally inundated by, as Ann describes, hundreds of spams an hour! Hope this helps and I hope all is well down there. |
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Gene Jones
From:
Oklahoma City, OK USA, (deceased)
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Posted 2 Dec 2003 2:51 pm
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Hans, please remember that Carter is THE PRIMO steel guitar manufacturer these days. Be patient and "ye shall be rewarded"!
www.genejones.com |
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John Drury
From:
Gallatin, Tn USA
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Posted 2 Dec 2003 3:13 pm
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Hans,
I believe Ann at Carter said they would re-open on the fourth. I am waiting on an order and I am pretty sure that is the ship date she gave me.
They all deserve a vacation after the job they recently did building my new Carter!
John Drury
NTSGA #3[This message was edited by John Drury on 04 December 2003 at 02:55 PM.] |
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Hans Holzherr
From:
Münchenbuchsee, Switzerland
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Posted 2 Dec 2003 10:36 pm
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Thanks for your helpful posts. You people are great - and I am relieved. Thanksgiving, of course! Don't anybody call me a turkey for not remembering...  |
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John Drury
From:
Gallatin, Tn USA
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Posted 3 Dec 2003 4:53 pm
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Oops!, I didn't mean to say Ann Carter, I meant Ann at Carter. Sorry guys!
John Drury
NTSGA #3 |
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