The Steel Guitar Forum

I wanted to publicly thank Sue Haslam @ Peterson Tuners for the excellent customer service she provides to the steel community. I was visiting with her at the Dallas show and mentioned that my VS II was giving me some problems. This tuner is several years old. She immediately knew what was wrong with it and gave me one of her business cards on which she had written some notes. She said, "Send it to me and I will repair it and send back to you, no charge". I sent it in and received it back, repaired in seven days. Folks, I don't know where you can find better customer than this.
The steel community is blessed to have this company in our corner.

Jim Means

I agree Jim, Sue was super nice and very professional when she helped me with a repair.

Ditto for Sue. She's a winner all the way. Thanks from another very pleased customer.

Sue did a great job for me fixing my tuner and getting it back to me fast and NO CHARGE even for postage. A BIG Thank You SUE

Sue is absolutely the best!!!

ABSOLUTELY THE BEST !!!!

I would also like to cast my vote for great customer service when my tuner was repaired a couple of years ago.

I met Sue this year in Dallas and talk about a great lady and knows her business. God Bless you Sue....jr

Another vote for SUE!!!!!!!!

Yep Sue is an awesome gal ... and no-one knows tuners like she does !!

Miss Haslam is the crown jewel in Peterson's crown and provides absolutely the finest possible customer service on behalf of her company. Money can't buy the kind of professional dedication and concern for customers and Peterson products that Sue displays at each and every show. She won't even take a break for fear of being less available or possibly missing a customer who needs help, guidance or advice.
You very rarely find that type of individual these days, and we are the beneficiaries at every show Sue attends.
I just wish Peterson would send her to the SWSGA Arizona show - Phoenix in January.....it's warm in January, oranges on the trees.....John???

Now if we could just clone her.
She has helped me several times, there isn't a
better example of "CUSTOMER SERVICE", than Sue.
Best wishes, Gal!
Jim

Applause, Applause!!!!!! Couldn't agree more, just want to add, that she repaired my tuner, for free with shipping and I was the DUMMY that plugged in the wrong chord that caused the problem. My Hat's off to Sue.

Sue helped me get my 'lost' tuner back at Dallas. I left mine on a table there, and it was handed in. She checked her database of customers against the unit's serial number and sent me an email straight away. She is a star, and is what customer care is all about. Great lady.

Sue is a sweetheart.

Nothing has changed: Sue Haslam is still the best, helpful, friendly, remembered to bring my swiss power plug, another cable, all for free. She is great and so is Peterson Tuners.
THANK YOU, SUE

Sue provided me exceptional service and response time on the repair of my damaged Stroboplus H D.

I would also like to add a hug to Sue. The battery died in mine and I picked up the phone and called her and she mailed me one right out.

She is friendly all the time.
Helpful
gracious
hard working
always smiling
a great Peterson dedicated employee

Gary

All the things that were said,are so true, and I would say even more, Sue is also a very honest person, and if you have been around her for any period of time you would find her to be a compassionate, caring person. God Bless you Sue,and thanks for being my friend,,, Peterson , ROCKS,,,, Lee Johnson ,, BJS steel guitar bars,,,,,,,,

I agree with all said here. Sue is there to help.
She is a top lady.

Sue provides customer service second to none. She has been great with me every time I needed help and I have plugged a Hilton 24 volt power supply into my 5 volt Strobo-flip TWICE and Sue bailed me out. She also taught me how to take the Strobo-flip apart and remove the diode so I can keep the tuner in line without tone change. She said I could perhaps do this for guys at steel shows if she is not there. She is always thinking on how to help us all.
Jerry

Sue has helped me out many times.
Very friendly and very knowledgeable.