Frustrated consumer

Stephen Kuester · From: Virginia, USA

Bought a brand new Goodrich lasted less than a month before it started making noise--useless. I'll replace the pot one of these days.

Bought a brand new Hilton. Power supply lasted just a few days before it fell apart. Useless.

7 year old Ernie Ball VP Jr. works perfectly. They really know how to make 'em in Malaysia.

David Nugent · From: Gum Spring, Va.

What is your asking price for the two "useless", made in U.S.A. pedals.

Brett Lanier · From: Hermitage, TN

Try spraying the pot with electronics cleaner. That's usually all it needs unless the pot is really old.

Ransom Beers · Posted 20 Oct 2012 10:04 am

Lyle Bradford · From: Gilbert WV USA (deceased)

There is a fourum full of folk here that will take either off of your hands! And would probably give you an EB pedal.

Jerry Overstreet · From: Louisville Ky

Those 2 pedals are generally well performing units. Unfortunately, the pot problem has been a real issue in the last few years. I don't know Keith well, but from what I've seen here, he'll probably take care of you on the power supply.

Still, I can see how you are frustrated by the failures. It's easy for others to be critical of your displeasure when they're not the ones with the problems.

Good luck getting them solved.

Jim Cohen · From: Philadelphia, PA

Both manufacturers are highly reputable and devoted to the steel guitar community. If you had informed them of the problem and returned the pedals to them, they would ABSOLUTELY have either fixed or replaced them for you on the spot, no questions asked. It shouldn't have had come to the point of bad-mouthing them here.
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Joe Savage · From: St. Paul, MN

The Hilton pedals have a power suppply that has removable prongs (the one I have does). If that's what "fell apart", just put it back together. Other than that, I don't see how the wall wart could just "fall apart".

Keith has very good customer service. I know that first hand. I'm sure Goodrich does as well.
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Joe Savage
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Richard Sinkler · From: aka: Rusty Strings -- Missoula, Montana

Gotta agree with Joe on this. I took my Hilton power supply out and looked long and hard at it and see no way for it to "fall apart" except for the prongs that Joe mentioned. I have had a couple of issues with them dying, but not falling apart.
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Carter D10 8p/8k, Dekley S10 3p/4k C6 setup,Regal RD40 Dobro, Recording King Professional Dobro, NV400, NV112,Ibanez Gio guitar, Epiphone SG Special (open D slide guitar) . Playing for 55 years and still counting.

David Nugent · From: Gum Spring, Va.

I took notice of the quote, "They really know how to make 'em in Malaysia", which I gathered was intended to convey the idea that domestically produced products are of inferior quality... FYI: The Hilton power supply was manufactured in China and the pot in your Goodrich pedal most likely originated in Mexico.

Stephen Kuester · From: Virginia, USA

I'm not bad mouthing anyone. Just sharing my experiences honestly. I've tried cleaning the goodrich and it still sounds like crap. With the Hilton: yes, the detachable prongs came out after one gig--no abuse, no one tripped over the chord, it came apart when I unplugged it. Now it's useless until I can replace it.

I purchased the goodrich at Billy Cooper's--I know he'll make it right. I was told I would be sent replacement prongs two weeks ago and since then, no response. Sorry fellas, I know there's a lot of product loyalty around here, but it's not going to stop me from being honest. Sorry, I've got $600 invested in volume pedals that are useless to me after minimal use--that's a lot of money. And I had to buy another Ernie Ball to make gigs happen.

Lane Gray · From: Topeka, KS

Well, if you sent the Goodrich back to Goodrich or Billy Cooper, I bet the turnaround would have been quick.
Others may disagree, but to complain about an item without giving the manufacturer or dealer a chance to make it right is cheesy.
It's not about being perfect, none of us are, but about how you fix the errors.
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2 pedal steels, a lapStrat, and an 8-string Dobro (and 3 ukes)
More amps than guitars, and not many effects

Keith Hilton · From: 248 Laurel Road Ozark, Missouri 65721

This is the first I have heard of Stephen's problem. I do no warranty power supplies, because they are constantly tripped over and crushed with the legs of a pack-a-seat. Stephen may not of tripped over the power supply, but someone else could have. OH--he had it in his sight every second--sorry--I miss understood. My advise to everyone is to google the Earnie Ball Junior pedal and look at the picture. The guitar cords come out of the front---interesting! My advise to Stephen is to sell the pedals he hates so much and keep using his Earnie Ball Junior. I am not quite clear on Stephen's motivation, especially when he has never contaced me.

Chris LeDrew · From: Canada

Stephen Kuester · From: Virginia, USA

You make a superior pedal, Mr. Hilton, but the power supply you choose is bunk. No one tripped over anything. I played the last note, packed up my steel, and I left. The next day my Hilton VP was useless. I unplugged the power supply and the prongs stayed in the jack--that simple. You said you'd send me a new set of prongs. I've sent you three PM at this point and there's been no response.

I'm not looking for anything unreasonable. I'm not going to pay $26 for another power supply. Send me the replacement prongs, like you said, or I guess I'll sell the pedal to one of your loyal customers and just take the loss. Oh well.

Keith Hilton · From: 248 Laurel Road Ozark, Missouri 65721

I stand corrected. I did not remember this issue had been on the forum recently. Must be getting old and forgetting things, no other explanation. Stephen, I want to help you. Since I can not seem to get your e-mail, and your posts on the forum seem to go through just fine---post the address where I am to send the plug clip that goes on your power supply? Stephen, I trust you. If the new clip does not solve your problem, let me know and I will send you a new and different power supply. If you hate that original power supply maybe it would be better to just let me send you a new and different one. Again, I must have your address and I can not seem to get it through e-mail. Post it on the forum, or mail me a letter with your address? Also let me know if you want to try the clip first or want me to send you a new and different power supply. Thanks.

Stephen Kuester · From: Virginia, USA

Thank you so much. Really looking forward to having that pedal back in action.

I sent you a PM and an email with my address. My email is stphnkuester@gmail.com. Let me know if you need any additional information.

Keith Hilton · From: 248 Laurel Road Ozark, Missouri 65721

Stephen, I got your e-mail. The clip on plug for the power supply is being shipped out tomorrow by priority mail. I will put tracking on it. Priority mail is 2 to 3 business days. If that does not solve the problem, let me know and I will send you a different power supply. Thanks

Gary Glisson · From: munford, tn 38058

there you go hilton steeping up and taking care off business thats why i have 3 hilton volume pedal's

keith is a great guy as well as the goodrich guys, and i can't leave out brad sarno these guys ar top shelf!!

gary
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carter D-10, 2 fender steel king amp,peavey profex II moded ,bbe882i, hush pro fender delux 85 amp two boss katana 1-12's

Bill Hatcher · From: Atlanta Ga. USA

i have at least 6 hilton and goodrich non pot pedals. i have used the crap out of them. they have never failed after years of use. only problem i have had is the PS plug on the goodrich. replace it periodically.

i sold all of my pot pedals. its not the manuf fault that todays pots are not as good as the vintage AB ones we all grew up on. i just got tired of the noise in a short time.

PS is a replacement part that requires repair and replacement at some point. deal with it.

Lyle Bradford · From: Gilbert WV USA (deceased)

Knock on wood but i have 3 also and have been nothing short of perfect. I wish everyone had the service that Keith steps up with time after time.

Keith Hilton · From: 248 Laurel Road Ozark, Missouri 65721

Treat others as you would like to be treated.

Lane Gray · From: Topeka, KS

I'll say this just from my observation over a few years on the forum, and preface it by saying that I'll have to suffer a few more pot failures before I am likely to buy 1 of Keith's pedals, as I am perfectly happy with my Goodrich 120.
I have not seen or heard of anybody getting less than stellar service from the guy. should I decide it is time for an active volume pedal, I can't see a doggone reason not to buy 1 of his. it would be nice if every merchant and manufacturer had his degree of customer care.
Again, I have never given him a doggone dime, nor has he done anything for me, other than pointing out my blatant misunderstanding of electronics principles.
I'm not sure I can say the same thing for Goodrich, the times I have tried to get ahold of them, I have found it difficult and just replaced the pot in my 120 on my own.
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2 pedal steels, a lapStrat, and an 8-string Dobro (and 3 ukes)
More amps than guitars, and not many effects

Billy Carr · From: Seminary, Mississippi, USA (deceased)

I'm a firm supporter of the Hilton Electronic VP. I bought mine from Fred Justice. If I have a pot pedal it's only for a spare. The HEVP is my main one. Some picker named Hughey recommended the Hilton to me before his passing. Some folks just called him John. I called him my mentor! I was a GR pot man for years but got tired of having to worry with them.

Tom Campbell · From: Houston, Texas, USA

Lane,

Try Tom Bradshaw's pots for your Goodrich pedal. I think you will be plesantly surprized. Many on the Forum have used his replacements.

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