Mfgs who don't honor warranty

Steven Finley · Post by **Steven Finley** » 28 Jan 2011 11:27 pm

So you bought a new piece of equipment, (instrument, amp, etc). You paid a good price because a warranty was included. Now the manufacturer won't honor the warranty. Or maybe you ordered something, paid a deposit and now you can't get the item.

This seems to be a trend lately. A lot of us are stompin' mad because we got ripped off. Well, in our capitalist system, it is the power of the dollar that talks best. If people stop buying their product maybe they will get the message that it is just plain wrong to rip off a steel guitarist.

Here is a partial list of the current biggest offenders. I will no longer buy products from these manufacturers, and if I already own a piece of equipment by one of them, I will take off their emblem. I refuse to advertise their inferior product or support their unethical business practices.

Top of list goes to Fender for their refusal to honor their warranty.
Next is Carvin, same warranty problem
Peavey for their new amps; shame on you!
Is everybody dead at the Emmons factory? Nobody ever answers the phone. Oh yeah, you can't get your order either.
Warranty problems with anything ever made by Dewey Andrews, currently his where-abouts is unknown.

In the spirit of brotherhood, you are welcome to add to this list.

Blake Hawkins · Post by **Blake Hawkins** » 28 Jan 2011 11:38 pm

Gee, Steven, I don't know why you have Peavey on that list. My NV112 had a warranty problem when it was two years old and they immediately took care of it. I own 5 Peavey amps and anytime I've had a question or needed anything they were right there with prompt service.
My Peavey equipment has given me years of trouble free performance.
Blake

Richard Sinkler · Post by **Richard Sinkler** » 29 Jan 2011 2:06 am

I had a Session 500 that was constantly dying (heat stroke I guess). The local warranty repair station got ahold of Peavey, and they offered me a new Nashville 400 for the Session 500 and sales tax. That is what I would call good warranty service. Other than that, I have never even had to test Peavey's warranty service, or any other service issues with them. They are one of the best out there for taking care of their customers, especially steel players.

Johnny Thomasson · Post by **Johnny Thomasson** » 29 Jan 2011 6:39 am

This is the first I've ever heard of Peavey's customer service being anything but stellar. I know lots of people who will argue with you about that one. So tell us why Peavey is on your "hit" list. What about their new amps?

LARRY COLE · Post by **LARRY COLE** » 29 Jan 2011 7:43 am

I think you should explain why each one is on the list.

Gary Patterson · Post by **Gary Patterson** » 29 Jan 2011 8:17 am

I rise in support of Peavey. I am a (non-authorized) repairman. In my most recent experience, I emailed an inquiry to them about a part, and received a PHONE CALL within an hour, with a no-nonsense answer to my problem. Warranty had nothing to do with it. They sold me the part at a perfectly reasonable price.

Larry Hamilton · Post by **Larry Hamilton** » 29 Jan 2011 9:11 am

In 35 yrs. of using Peavey products, I have had only 2 problems, one major and one minor. Both times they took very good care of me. They did in fact stand behind their warrenty. Even Emmons stood behind their warranty about 5 years ago on what turned out to be a small problem I couldn't see but Ron Jr. did.

I of course can't vouch for everyone but these are just my experiences. I hope everyone has positive experiences with any warrenty they have with any manufacturer, but I know that is not always the case.
Good luck to all.

Steve Spitz · Post by **Steve Spitz** » 29 Jan 2011 9:59 am

My NV 112 Crapped out after a few hundred gigs. Out of warranty. Sent it to Peavey, they fixed it for free,replaced a broken pot shaft that I didn`t ask them to fix,and paid postage to send it back. got it in less than a week.Sorry to hear if you had a bad experience with them, but they did go above and beyond for me.

Roger Francis · Post by **Roger Francis** » 29 Jan 2011 10:12 am

I have to go along with everybody else, i've owned peavey amps for years and i have never had any problems what so ever with their customer service, great people to deal with. This is my personal experience anyway

Jack Stoner · Post by **Jack Stoner** » 29 Jan 2011 10:17 am

In the spirit of your Rant, you need to post what problem you had, especially with Peavey since we (the steel guitar community) have received over the top A one service from them.

If you are going to publicly knock a company you need to back up your complaint, rather than just say whatever company for not honoring their warranty.

But no company can please everyone 100% no matter how they try.

Steven Finley · Post by **Steven Finley** » 29 Jan 2011 10:45 am

Peavey is on the list NOT for their warranty practices which have been touted as exceptional, but for the design of their new amps.

I have had Peavey equipment, both amps and PAs. The older PAs were near indestructible, 6 nights a week for 13 years before power faded. My Nashville 400, 20 years before it had problems. However, their new amps are for all practical purposes disposable. If you refer to the postings by Ken Fox and Jerry Hayes, they note some of the problems. Here are a few I have encountered:

The Nashville 112, (I have owned two), knobs sheer of or shafts break, plastic vent on the top breaks, reverb tank not even screwed in, grill cloth on crooked, modifications no longer possible with chips, reverb units feed back, just to name a few.
I will give them credit for a nice handle, looks like it will really hold up.

Just a note about their newer PAs, no matter where the speakers are placed, feed-back over volume at 1-1/2. (dumped it and bought a big Bose-problem solved)

With the number of amps returned for warranty work, the factory is obviously aware of the problems; yet they keep cranking them out the same way. What happened to pride in workmanship? Peavey, I'll say it again, "Shame on you."

PS. I now use an Evans amp. Superb workmanship.

LARRY COLE · Post by **LARRY COLE** » 29 Jan 2011 11:51 am

I have a Carvin guitar and Two Carvin amps. The Nomad tube amp was repaired one time after fourteen years of use. It had two servos that had to be reseated. Not even a tube in all that time. The guitar sixteen years old and the bass amp four or five years and never a problem.

Jack Stoner · Post by **Jack Stoner** » 29 Jan 2011 12:07 pm

I won't argue the potential knob breakage problem. The reason I built a new cabinet that elminated the potential for breakage. But, I have had no electronic problems with my 4 year old Nashville 112 and I use it exclusively, including two years on the road. I have one of the Danny Bently fiber cases for the Nashville 112 and short of a full, heavy, road case this is the best protection.

I had a new Evans SE-200, it had to be sent back to the factory for repair two weeks after I got it. It was returned "fixed" but the original problem was still there. Evans shot themselves in their foot by rating it at 200 watts - with a 4 ohm load but the speaker they used was the Emminence Delta Lite which was 8 ohms - maximum power out of the amp at 8 ohms load was 128 watts (My Nashville 112 is "louder" than the SE200). I hated the amp and got rid of it within 4 months and went back to Peavey Nashville 1000 and full rated power and no factory defect problems.

Jim Snowman Mitchell · Post by **Jim Snowman Mitchell** » 29 Jan 2011 3:17 pm

Finley,

I've been usein peavey gear for well over 30 years & have NEVER had an issue with not ONE of their produccts.

Every time I've called Peavey I've always received great service & my issues were resolved promply.

LONG LIVE PEAVEY

Snowman

LARRY COLE · Post by **LARRY COLE** » 29 Jan 2011 3:31 pm

I don't like to edit posts, but I did remember on my Carvin guitar one of the Sperzel locking tuners stuck and Carvin sent me one right out. I think it got locked without having a string through the hole.

Kevin Hatton · Post by **Kevin Hatton** » 29 Jan 2011 4:29 pm

Peavey has a stellar customer service reputation.

Randy Wade · Post by **Randy Wade** » 29 Jan 2011 4:29 pm

I have always had good luck with Peavey when it comes to service. There is a knob protector you can add to the Nashville 112 that someone on the forum here makes which would probably be a good modification. Some brands do not have a repair facility of their own but send you to privately owned contracted authorized service centers and I have had bad luck with these, but Peavey does a good job of fixing anything I send them and are never out of line on their rates.

Jonathan Cullifer · Post by **Jonathan Cullifer** » 29 Jan 2011 4:58 pm

Spring reverbs aren't supposed to be screwed in. This helps isolate them from cabinet vibration. My Fender Hod Rod Deluxe and Webb are the same way. Imagine the noise it would make if you touched it!

I have never had anything Peavey break on me, but they have always been prompt to answer my questions.

David Mason · Post by **David Mason** » 29 Jan 2011 7:10 pm

The post is about people who don't honor their warranty, but that's not the case with Peavey?

This seems to be a trend lately.

That would mean multiple occurrences; of something that didn't happen? I too would like to hear what Fender and Carvin actually did.

Ellis Miller · Post by **Ellis Miller** » 30 Jan 2011 7:14 am

Like several previous posters, I would be curious as to the warranty issues with Fender, Carvin etc.

I have had some warranty dealings with Carvin and they turned out fine. That said, getting a Carvin amp, PA etc repaired is another story.. Most local amp techs either won't or can't work on them because of access to proprietary parts. Carvin has a policy where they charge a flat rate to repair the product. In other words, if you need a pot replaced it will cost the same as a major repair. This charge is often more than the product is worth. Some of the products they will not repair but will exchange only. In my opinion these policies put Carvin products in the disposable category. Here is a link to the Carvin service page. Click on the "Service/Exchange" link for the rates..
http://www.carvinservice.com/crg/home.php

Fred Shannon · Post by **Fred Shannon** » 30 Jan 2011 9:12 am

I've never had any dealings with Fender or Emmons so I can't judge or comment. But you've painted two excellent manufacturers with a wide brush when you take on Peavey and Carvin. Both excellent companies who have treated me and several other folks with prompt service. Just my thoughts and I think you owe it to the forum to illustrate your specific problems with these two companies and who you dealt with, dealer or fly by nighter.

phred

Bill Moran · Post by **Bill Moran** » 30 Jan 2011 3:31 pm

I'm Peavey free except for two old MX tube amps. As far as SE200 Evans I think they are one of the best sounding amp ever made for steel guitar. I'm sure they have a dud now and then just like everyone else. I have Carven and Fender equipment . Only had one warranty repair with Fender, no problems with the warranty, and no problems with Carvin. Did have a repair problem with Peavey. 99.9% of the time Peavey service is great. My problem was the tech. didn't know the difference between input and output XLR on a EQ. The input was broken and they replaced the output !

They refused to make it right even though I sent a letter, telling them the input needed replaced, with the unit. You will have that.

Clete Ritta · Post by **Clete Ritta** » 30 Jan 2011 8:30 pm

Steven Finley wrote:...Top of list goes to Fender for their refusal to honor their warranty...

Steven, What happened with the Fender warranty?
I've never had to call them anything but good things for years.
They're a huge company though.
Fortunately I never had any issues with new gear.

Peavey, on the other hand, has great customer service, which trumps all in todays business model.

Clete

Rich Hlaves · Post by **Rich Hlaves** » 30 Jan 2011 10:44 pm

Steven,

Fender, Carvin, Peavey and Emmons. I then read on and find out Peavey is on the list for knobs that break only when you wack them against something and no specifics about the other brands.

I'm not trying to pick a fight but I think you are being a bit harsh. I administer warranty for a very recognizable brand in So. Cal., Arizona and southern Nevada. I have to tell you that most warranty repairs are not warranty, they are "good will". Equipment is abused, neglected and not maintained then customers want repairs covered for free because the equipment is still within the warranty period, sometimes beyond it. This is not the same as a defect in material or workmanship that would be considered "warrantable failures".

I'm not saying you haven't had problems with the above brands. However I would find it odd from my own experience with products from the above companies to have items from each of the above expericence failures requiring warranty service.

Chris Schlotzhauer · Post by **Chris Schlotzhauer** » 31 Jan 2011 3:19 am

Has a Peavey amp ever broken?

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