The Steel Guitar Forum

I accidently plugged my Hilton pedal power supply into my Peterson Stroboflip tuner and burned out the power supply in the tuner. I called Sue at Peterson and told her what I had done. She assured me that I was not the first one to do such a thing and said they would fix it the first time at no charge, (next time is on me.) Anyway, I left the tuner with Sue at their St Louis booth and received it back Monday all fixed, no charge. That is great customer support. Thank you Sue!
Jerry

Jerry, Sue IS a real gem. She did a repair on my Flip is St. Louis....no charge! Great customer service for sure.

i'd like to thank John Norris for goin' out of his way to help me resolve an issue w: my tuner
Peterson does a lot more than just stand behind their products

YEP!
http://bb.steelguitarforum.com/viewtopi ... on+service

Peterson has helped me also.
Thanks Sue

Well, I've got to send a great BIG THANK YOU out to Sue myself.

I bought a used Strobo-Flip from a guy in Vegas almost two years ago. The internal mic did not work and it had the usual in-line distortion issues requiring the diode removal. Other than that it worked fine.

I left it with Sue at the booth during the Convention and was told to return in about an hour. I returned at the appointed time and Sue handed me a brand new unit with the diode mod done. I explained again to her the history of the unit, and that I had purchased it used. She said "take and use it in good health! We just want you tuning with a Petersen."

You can't beat customer service like that! Looks like I'm a Petersen customer from now on!
Thanks again Sue!!!

P.S. Jerry, it was nice to meet you at the gospel show!

Cheers!
Benton

Sue helped me out with my tuner in St Louis. Great customer service!! Thank you, Sue!

Jerry after reading your post and using Kevin's link, I sent an email to Sue for some assistants with my VS-II.
Within an hour or so I got so much information from her I’m still going through it. Pictures and all.
Bata Boom Bata Bing. Now that’s service!

TTT for great custormer service beyond anything I could have expected.
Jerry

I also have had very good luck in talking with Peterson about a tuner. Thanks Peterson. Gene

Sue also removed a diode (or diodes?) to eliminate distortion. I can now use the Stroboflip without using the special tuner cord I had made with a 1 meg. resistor in one of the jacks on the advise of Randy Beavers. The cord worked fine but now I can use any cord to the tuner with no distortion. Thanks again Sue, I sure hope you watch the Forum from time to time so you can see our messages of thanks to you.

Well, I did,nt meet Sue at St Louis but after all of those good words I am thinking of running over my Strobo flip with my old Chev truck so I can get Sue to work on it. I am having good luck with mine and am very happy with it .... Buck I love to see happy coustomers.....

How can I get in contact with Peterson? Telephone? Email?

Eddy

Hello Eddy,

Here is Peterson´s Contact page from their website.
When I had an issue with my Strobostomp I talked to Ulli Thiel in Hamburg. His phone number can also be found on that page. He helped me solve my problem right away.

Hope that helps.

Greetings from across the border
Pit

...by the way, will you be at the Dutch Steeldays next week?

Thank you, Pit.
I'll be in Apeldoorn next week!

Eddy

i sent you an email w: all the info Eddy