Emmons Guitar Co.

Ernest Cawby · Post by **Ernest Cawby** » 20 May 2010 7:52 am

Back in 1991 I bought all the lessins that they Emmons had for sale, every order was handled in good order, the lady I did busisess with was up front and very nice to do business with, shipped as sonn as the order was given. She even told me about Jeffran Music and gave me their phone number so I could order from them.
For a co. to succeed you have to be up front with you custmers and informative. When in the drywall business we worked with 27 builders, The owners would call Nan and tell her, "I would rather do busines with your co. than any we work with" you always can tell me when and where I can expect your work to be done and Ernie always calls me right back when we need him.
What I am saying here is you need to be up front and tell you customers what can be done and when.

ernie

Richard Sinkler · Post by **Richard Sinkler** » 20 May 2010 2:37 pm

Ernie,

Not to try to interfere with your right to post, but we already have 2 active posts about Emmons going on right now. Having any more than that is going to invite more bashing by the same people , including myself, that are appearing in the other threads. I would suggest you post what you said here in one of those threads. It is some good stuff. Please be sure I am not trying to be the forum police, let's just try to keep all related posts in there threads.

See (click on):

Emmons guitar co.

emmons guitar - Paolo Ercoli

Bill Lowe · Post by **Bill Lowe** » 20 May 2010 2:56 pm

and this one
http://bb.steelguitarforum.com/viewtopic.php?t=184383

Chris LeDrew · Post by **Chris LeDrew** » 20 May 2010 3:20 pm

Bill Lowe wrote:and this one
http://bb.steelguitarforum.com/viewtopic.php?t=184383

That's this thread!

Eric West · Post by **Eric West** » 20 May 2010 3:33 pm

I think he brings up a point..

Anybody doing 5000$ worth of business with ANYBODY where it isn't "cash and carry" needs on BOTH ends to have a contract, or they are both foolish.

Of course, if you need a contract, the reputability IMHO is already in question. That's just me though.

I sent my Sho Bud off to Duane Marrs with a thousand dollar check, and gave him a blank one to fill in when I paid him the rest. He filled in the amount we'd agreed apon. Went and picked it up a year after I sent it, just like he said.

I miss guys like that.

EJL

Kevin Hatton · Post by **Kevin Hatton** » 20 May 2010 5:02 pm

Duane Marrs was my friend. That is the way I run my business.

Bent Romnes · Post by **Bent Romnes** » 20 May 2010 5:14 pm

Eric, Kevin, I bought my first steel from Duane Marrs in 1972. I was living in Norway then and everything went smooth through Duane's wise guidance.
Seems in those days, everyone seemed to care more.

Ernest Cawby · Post by **Ernest Cawby** » 20 May 2010 6:36 pm

There has been enough bashing to get the point accross, if you notice what I said was on a positive note about my dealings with Emmons, if you want to bash use the other thread, but emmons has had some positive workings in the co. Everthing and all the dealings I had with emmons was on good terms, not eveything they have done is bad.
Do you not think a good word would be lost on the other threads. You have a right to your thoughts and I have a right to mine.

ernie

Richard Sinkler · Post by **Richard Sinkler** » 20 May 2010 8:53 pm

You are perfectly welcome to post your pro Emmons thread, but guarantee you that it will turn ugly at some point. There are many good things said about Emmons on the other threads. I promise I will not bash them on your post. In fact I probably won't read it again. My point was just that we don't need multiple threads popping up at the same time about the same thing.

Brian Henry · Post by **Brian Henry** » 21 May 2010 7:05 am

http://bb.steelguitarforum.com/viewtopi ... &start=202

admin · Post by **b0b** » 21 May 2010 7:26 am

I closed the other topic at Ivano's request.

Brian Henry · Post by **Brian Henry** » 21 May 2010 9:20 am

If we forget to remember, this could happen to another customer:

"Ivano Malavasi
From:
Italy Posted 21 May 2010 7:06 am

--------------------------------------------------------------------------------

Open letter to Emmons Co.

In this world where now communications has no limit and Internet gives everything in "real-time", almost immediately, everybody who build and sell things, has to have some rules (like it or not), if they want to remain in the business world (some are only polite, education rules).
In this world where Big Manager of big Company (you can see for example Car Company) are obliged to make a public conference to explain their mistakes in front of all the other just because they made some manufactoring defect, and quickly retire, retract the cars to remedy because of this, is not longer thinkable that some Company with such big Names don't want to do so, hiding their head under the sand, just thinking that their mistakes and bad behaviour will not be shown to everybody sooner or later.
This introduction is just to arrive to my single case, problem.
Is not possible that a Company like Emmons Co. that build and sell instruments from generation, goes so deep in a hole just because doesn't want to consider that they could have made a mistake, sending an instrument that were not the one that we all used to know, in terms of building, mechanical and esthetical parts, and claiming, expecting (with blackmail) that the Client for having it back (that was sent back to the Company because THEY ask to do it) have to still pay everything about the shipping and other things.
Is not possible that the Emmons, after his own admission about the problem the guitar had, suddenly close all the communications for 7 months, for then appearing again (after other kind of pressure) and deny everything.
Emmons admit that during the assembly of the psg, this thing didn't work out very well (instruments was asymmetrical with mechanical problem), but who is building PSG for all about all his life cannot pretend not to notice about it, beeing this so evident and then trying to find the excuse to the shipping (unfounded).
Rebecca Lashley write :
The only thing Ron Jr. was seen that the right endplate was moved a bit and pushing the Ant '... We had machiniest are watching EndPlate and noted that when the rest of the body against the plate need a bit 'further down the processing ".
It's not my problem, I say.

Now another consideration :
At the beginning they are talking about a mistake. But the matter become more bad if you add also "superficiality" and "intention".
The intention of giving away an instrument for which the builder couldn't ignore it had some problems (for same admission of Emmons, it had some structural mechanical problems).
All, every, Emmons PSG has a polished pedal board, like all the others metal, iron, parts. In my first red psg was satin.
If you order an instrument with some specifications, these one should be given, otherwise the client has to be informed beforehand.
(my personal thought, maybe this was another reason for giving it away, to a poor far away italian boy who doesn't know anything about a pedal steel guitar..)
Strange the fact that with a waiting list of 12 months for a new one, that PSG was in stock.
Really want to know if that red psg they would have sent it like so to JD MANESS.
I'm not a really good player, but I can understand if an instruments is of a good quality or not, like the others 2 Emmons that I have, are.
Then, if we add that the pedal board that we are talking about was sent by me to them together with the red psg to be replaced and they said they never received it or that maybe was stolen during the shipping (!!!), saying me that I have to buy another one, disproving an e-mail from them in which they said like so :
"Please forward the new mailing address and details.... Per Ivano request, he changed the color to Derby Black... Pedal Board has also been buffed... Talk to you soon.
Regards,
Ron Lashley"
but of course after all these months they forget about it, and even if I sent back their e-mail, they didn't even tried to answer me..................the picture is complete.
After all, if is the Emmons that made mistakes, why is the client the one who have to pay ? Besides, this is the 3rd purchase from them, is so difficult to say something to understand what's going on ?
Instead, after a mail that I received in august 2009 telling me that the psg was ready for shipping, total silence began.
All my request for an explication, all my e-mails, were wasted in the air, and so the attempts of reaching them by phone.
Total silence for 7 months. And till today I didn't receive any explication.
Then, the 20th of february, maybe after the clamor because of my post in the forum and the outrage of the members, came this mail :
PSG has been shipped freight collect... The receiving agent has all the details and will contact you once the shipment has arrived.....
Ron Lashley
no other relevant information till another mail of 19th march.
At the end of the story after paying everything, instrument and shipping (june 2008), and then paid again for the shipping back (december 2008) and then agin paid for the shipping back from usa to here (april 2010), after 7 months of silence, in which I asked for some words from them, and after receiving a blackmail (or you pay the shipping or you pay for this new psg that I'm sending you) : Rebecca Lashley say : Now you can pay $3400.00 or the lower shipment cost. I can also contact customs to let them aware of you cheating your own government? Again this not the same PSG as originally shipped. This PSG is a LD10L III black. ).Now I finally received the instrument, but I'm having a psg without pedalboard, that I will to buy, and I have only a lot of angry, bitterness, and a a remarkably amount of stress.
All this seems to be part of an horror film, but it's the sad reality.
For all this I never received, and I mean never, from Emmons Guitars in the person of Ron anf Rebecca Lashley any kind of words of regret or apology for what happened, but only blackmail and insults.
With their irresponsible and provocative behaviour were able to void the joy of receiving a new instrument, and people like me that love pedal steel guitars or any other instrument, can understand me, not to mention the extra cost I've incurred.
If all this will be under silence the thing could happen again. I'm tired of being "good" and because of this I decided to write this "open letter", with everything that will follow.
All that I wrote here is well documented by the mails that I had from them, and also by pictures that can prove it. Everything will be at everybody disposal.

Ivano Malavasi."

Kevin Hatton · Post by **Kevin Hatton** » 21 May 2010 9:33 am

In 1945 Harry Trumen ended World War II. Ernest, this isn't 1991 anymore. Its the year 2010. Big difference. Your post is irrelevant at this point. This man had been treated disgracefully.

Don McClellan · Post by **Don McClellan** » 21 May 2010 11:41 am

I mentioned in an earlier post, on a similar thread, that the silence from the steel guitar elite in this matter was noticeable and unfortunate for Ivano's case. But now, after thinking about that, I may have been wrong. I believe the steel guitar elite is a large handful of very good and decent people who would not have hesitated to publicly stand up for the Emmons Guitar Co. had they felt Lashley deserved their support. They did not. With that in mind, I would think from Lashley's point of view, their silence was deafening. I included Bobby Lee as one of the steel guitar elite in that post because he too had uncharacteristically stayed away. But again, I believe the simple fact that b0b let those threads go on as long as he did was a loud and clear statement.
So on behalf of our Italian friends and the rest of us little guys I'd like to thank the "elite" for their strong but silent support. Don

John McGuire · Post by **John McGuire** » 21 May 2010 12:30 pm

Ernest, I agree with you. I have always had great service and shipping when I have ordered (probably 15-20 times) anything from Emmons. If I was them there is no way i would respond to this on a public forum. Like it or not it really is none of our business what Ivano had in his email and what Emmons had in theirs etc etc. I would bet any of you that if you were a business person, any business at all and these negative things were posted about your company, you attorney would advise you Against Posting A Response. Way too much info was posted about the other situation for them to even attempt a response, it would have been like putting gas on a fire with some not all of the bashers. And I am not doubting anything that Ivano or Paeblo posted but when I read a complete letter from one party and only extracts from the second party I am suspect. If you were on jury duty could you honestly say you would convict someone without ALL the facts presented by both parties, the prosecution and defense. The only person IN MY OPINION that Emmons should communicate with is Ivano, thats who the deal involved. Emmons responding here is just asinine as they could give Ivano a gold plated guitar for free and some here would complain it should have bee plantinum

Jim Phelps · Post by **Jim Phelps** » 21 May 2010 2:50 pm

John McGuire wrote:Emmons responding here is just asinine as they could give Ivano a gold plated guitar for free and some here would complain it should have bee plantinum

Funny you'd say that, as Emmons Co. DID respond more than once in one of the other threads... and you are correct, their responses were asinine. They didn't even have the courtesy or guts to sign a name to any of their posts.

Maybe actually reading the threads would be a good idea before posting?

Paolo paid over $5000 and waited over 2 years before posting this here. Would you be as patient and not go outside dealing only with Lashley if you paid as much and got nothing for 2 years?

Kevin Hatton · Post by **Kevin Hatton** » 21 May 2010 3:35 pm

There are 9000 people on this Forum.

Marc Jenkins · Post by **Marc Jenkins** » 21 May 2010 3:41 pm

John McGuire wrote:The only person IN MY OPINION that Emmons should communicate with is Ivano, thats who the deal involved.

I think that everyone here would agree with that. Their LACK of communication is what, after 2 years, prompted the expository, yet gentlemanly posts. Pretty simple.

Brian Henry · Post by **Brian Henry** » 22 May 2010 3:44 am

For any business to swurvive in these hard times it is critical to keep your customers satisfied!!

Bill Lowe · Post by **Bill Lowe** » 22 May 2010 4:28 am

I think there has been way too much wriiten on this subject in 3 posts. I think Tbhenry said it best. That is the bottom line........enough said

Tommy Alexander · Post by **Tommy Alexander** » 22 May 2010 5:37 am

I think your right , Bill!
If anyone is going to buy a new guitar, call Gary Rittenberry and and get one of his guitars.
You will get all the answers and help you need, you'll get a better playing guitar with much better tone and get it a lot quicker than 2 years.
Ask any "Rittenberry" owner.......

Adam Goodale · Post by **Adam Goodale** » 22 May 2010 7:59 am

just a suggestion for Emmons, maybe it would be in everyones best interest of the consumer HAD to go through a dealer to recieve a new Emmons. Emmons would not have to worry about the transaction anymore and could focus there attentions on doing what they do best. Building Steel guitars. IDK, its just an Idea that popped into my head. Best of luck to all parties involved. - Adam

Erv Niehaus · Post by **Erv Niehaus** » 22 May 2010 8:45 am

Please!
Give this topic a rest.
When the horse dies, you just need to get off.

Stuart Legg · Post by **Stuart Legg** » 22 May 2010 9:25 am

What happened?

chris ivey · Post by **chris ivey** » 22 May 2010 9:28 am

unfortunately for emmons co. the horse is still trotting down the path and will until ivano is satisfied. and by then, if it ever comes, the repercussions toward the co. will go on. this is a problem they could have avoided and chose not to.

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