Chapter 2: All the hangs are exe. files. A majority are version 5.1.2600.2180, I have no way of finding what program is associated, this particular file is rundll32.exe, version 5.1.2600.2180
other hanging applications are mmc.exe same ver. msimn.exe same ver. notepad.exe same ver, helpctr.exe, same ver. and as Kenny says, "and the beat goes on."
I searched C and D and the internetlooking at everything, hidden files and files within files. I tried run on rundll32.exe, nothing, not even an error message. On the internet I found another forum where a young man was hanging on the same rundll32.exe, same version, he was trying to run FLASH GORDON! I'm sorry, I just don't know enough computer to know how to find where these .exe files come from.
Thanks, Al
RE: Need Help WinXP Pro
Moderator: Wiz Feinberg
-
Wiz Feinberg
- Posts: 6091
- Joined: 8 Jan 1999 1:01 am
- Location: Mid-Michigan, USA
- Contact:
Al;
The files you listed are all Windows System files, and are critical to your computer's operation. You installation of Windows has been corrupted, possibly by a virus, Trojan Horse, Backdoor, or rootkit. You should consult your local computer technician or store that provides computer servicing about having the operating system reinstalled for you.
The OS might be repairable, but it requires a strong knowledge of troubleshooting and recovery techniques, and is best left to a professional. If you have important data files they can be saved to a thumbdrive before the hard drive is formatted.
------------------
Bob "Wiz" Feinberg
Moderator of the SGF Computers Forum
<small>Visit my Wiztunes Steel Guitar website at: http://www.wiztunes.com/
or my computer troubleshooting website: Wizcrafts Computer Services,
or my Webmaster Services webpage</small>
The files you listed are all Windows System files, and are critical to your computer's operation. You installation of Windows has been corrupted, possibly by a virus, Trojan Horse, Backdoor, or rootkit. You should consult your local computer technician or store that provides computer servicing about having the operating system reinstalled for you.
The OS might be repairable, but it requires a strong knowledge of troubleshooting and recovery techniques, and is best left to a professional. If you have important data files they can be saved to a thumbdrive before the hard drive is formatted.
------------------
Bob "Wiz" Feinberg
Moderator of the SGF Computers Forum
<small>Visit my Wiztunes Steel Guitar website at: http://www.wiztunes.com/
or my computer troubleshooting website: Wizcrafts Computer Services,
or my Webmaster Services webpage</small>
I hate to bug you this early...I still have the hang problem, Win XP Pro, 512 Mb. I haven't done anything except run a full scan in which Norton Internet Security sees nothing. I don't think it ever has, however; when it runs as scheduled it's at night, when I run it manually I don't stay and watch and come back to a dark screen and do a restart. Is it possible that the virus' & Trojans, if they were in there, have been cleaned but left some corruption?
Norton IS is about as advanced as Symantec gets but anything is possible. Does the virus attach to your personal files? My concern is that I have several hundred hours of construction drawings, (Blocks) of details to be reused. Most of these were saved to 3-1/2 floppies but if NAV can't see the worm or whatever, how can I ever reload them to a clean machine and start all over? Thanks again, Al
Norton IS is about as advanced as Symantec gets but anything is possible. Does the virus attach to your personal files? My concern is that I have several hundred hours of construction drawings, (Blocks) of details to be reused. Most of these were saved to 3-1/2 floppies but if NAV can't see the worm or whatever, how can I ever reload them to a clean machine and start all over? Thanks again, Al
-
Wiz Feinberg
- Posts: 6091
- Joined: 8 Jan 1999 1:01 am
- Location: Mid-Michigan, USA
- Contact:
Al;
Take the computer to a repair shop and speak personally to the technician who will be reinstalling Windows. Tell him about your where your drawings and personal data files are saved, and have him copy them to a USB thumb drive. Verify that they are indeed copied to the stick, then look one last time for any files you may have missed, and have them copied to the stick. You can have Norton scan the stick for threats while it is plugged in. It's not very likely that your drawings are infected, but not outside the realm of possibility, so a scan is in order (of the thumbdrive).
After he formats the drive and reinstalls Windows (bring your official Windows CD and Product Key, or ensure that the there is a sticker with it affixed to the case), and the drivers for your hardware (bring any motherboard or driver disks), have him transfer those saved files to a folder on the hard drive (ex: call it Saves). Ask him to perform Windows Updates and lockdown the computer against incoming UDP and TCP threats (activate Windows Firewall).
After you ascertain that the OS is stable (re)install your anti virus and firewall programs and update them immediately. Once the firewall is configured you can shut off the Windows Firewall, if you wish. Download, install and update Microsoft AntiSpyware Beta and allow it to monitor your system for changes and alert you to them.
After everything else is installed and the computer is stable, then install your CAD program and test it for stability. If it is stable import your data files to the location where the program usually saves them, but keep all those saved files in the Saves directory, just in case. If the program is not stable check to see if there is a newer version available for Windows XP and obtain it. Read the documentation to see if it recommends uninstalling the previous version, or will do an inplace upgrade.
Most professional grade software will offer licensed users to upgrade for half price, or close.
------------------
Bob "Wiz" Feinberg
Moderator of the SGF Computers Forum
<small>Visit my Wiztunes Steel Guitar website at: http://www.wiztunes.com/
or my computer troubleshooting website: Wizcrafts Computer Services,
or my Webmaster Services webpage</small>
Take the computer to a repair shop and speak personally to the technician who will be reinstalling Windows. Tell him about your where your drawings and personal data files are saved, and have him copy them to a USB thumb drive. Verify that they are indeed copied to the stick, then look one last time for any files you may have missed, and have them copied to the stick. You can have Norton scan the stick for threats while it is plugged in. It's not very likely that your drawings are infected, but not outside the realm of possibility, so a scan is in order (of the thumbdrive).
After he formats the drive and reinstalls Windows (bring your official Windows CD and Product Key, or ensure that the there is a sticker with it affixed to the case), and the drivers for your hardware (bring any motherboard or driver disks), have him transfer those saved files to a folder on the hard drive (ex: call it Saves). Ask him to perform Windows Updates and lockdown the computer against incoming UDP and TCP threats (activate Windows Firewall).
After you ascertain that the OS is stable (re)install your anti virus and firewall programs and update them immediately. Once the firewall is configured you can shut off the Windows Firewall, if you wish. Download, install and update Microsoft AntiSpyware Beta and allow it to monitor your system for changes and alert you to them.
After everything else is installed and the computer is stable, then install your CAD program and test it for stability. If it is stable import your data files to the location where the program usually saves them, but keep all those saved files in the Saves directory, just in case. If the program is not stable check to see if there is a newer version available for Windows XP and obtain it. Read the documentation to see if it recommends uninstalling the previous version, or will do an inplace upgrade.
Most professional grade software will offer licensed users to upgrade for half price, or close.
------------------
Bob "Wiz" Feinberg
Moderator of the SGF Computers Forum
<small>Visit my Wiztunes Steel Guitar website at: http://www.wiztunes.com/
or my computer troubleshooting website: Wizcrafts Computer Services,
or my Webmaster Services webpage</small>