Jeffran Music

George Frachiseur · Post by **George Frachiseur** » 25 Jun 2018 9:41 pm

Has anybody had trouble with Jeffran Music not responding? I bought over $600 worth of Tab material and I found an issue with the #49 "Look at Us" tab (missing pages 9-10 on the instrumental. I have emailed them 3 times now asking them to send those pages and not heard one peep from them. I don't think that would be happening if Jeff was still at the helm.

Greg Thompson · Post by **Greg Thompson** » 25 Jun 2018 10:01 pm

Yes I had trouble too. The latest being "Just Play The Melody" missing page one, didn't bother cause I knew it would be a hassle getting it sorted. Prior to that it took a long time to get responses and product. I was just persistent and kept on hounding them. Eventually I got what I paid for.Hard work but!

George Frachiseur · Post by **George Frachiseur** » 25 Jun 2018 10:23 pm

I went to the Jeffran college in the 90's and Jeff was great! I just know that if he were still around that the ship would be much tighter than it is now. I'm kinda disappointed with how they're doing. Sad.

Greg Thompson · Post by **Greg Thompson** » 25 Jun 2018 11:23 pm

Agree

Andy DePaule · Post by **Andy DePaule** » 26 Jun 2018 4:23 pm

I got this message from them today in my e-mail attached below.
Was thinking of placing an order, but think I'll wait to see if any of you get what you ordered?
Please do post a note if the items you order arrive or if you hear from them.
Thanks,
Andy

Eugene Walker · Post by **Eugene Walker** » 27 Jun 2018 10:56 am

I ordered Just Jammin on June 6 and got it on or around the 18 Had two pages missing I email Melissa and she emailed the pages in a couple days ! It's sad that Jeff and Fran are gone but don't compare, Melissa is doing the best she can!! Remember how may emails dose she have to answer and how many orders. Thanks have faith.
Gene

Andy DePaule · Post by **Andy DePaule** » 27 Jun 2018 2:56 pm

Thanks Eugene,
I just wanted to be sure before I order something,
You may be right. Possibly they also have little experience in business and are learning as they go.
Lots of us have learned our business that way and not at Harvard, thank the lord.
Best wishes,
Andy

Greg Thompson · Post by **Greg Thompson** » 27 Jun 2018 3:27 pm

Don't think Mellisa really realized just how much work was involved when she agreed to take over from Jeff & Fran

Jim Fogarty · Post by **Jim Fogarty** » 1 Jul 2018 2:00 pm

I can tell you, from my experience (3 orders), everything arrived promptly and as promised. And twice when I emailed questions through the Jeffran website, Melissa answered me very quickly and took care of my (minor) concerns immediately.

I'm new to this PSG game, so I don't have any previous experience or connection with Jeff or the Newman family, and am judging only compared to other small internet businesses I've dealt with.

I say, if you want something, order it. It'll be fine.

Ken Boi · Post by **Ken Boi** » 2 Jul 2018 10:22 am

No issues here also. Their turn around time isn't Amazon delivery speed, but everything I have ordered in the past couple months has been received within 2-weeks.

Greg Thompson · Post by **Greg Thompson** » 2 Jul 2018 1:38 pm

Great to hear that its working for you guys. Jeff's material is worth its weight in gold.

George Frachiseur · Post by **George Frachiseur** » 7 Jul 2018 1:51 pm

Yes sir it is worth it's weight in gold and getting all you pay for these days from Jeffran music since Jeff and Jan are gone is about as rare as gold also...I have been trying to get in touch with them about 3 weeks now to get missing pages in several of the woodshed product. It's only valuable if you can get it...Jeff and Fran would be ashamed of the way its being ran right now.

Jim Fogarty · Post by **Jim Fogarty** » 7 Jul 2018 1:53 pm

George,

How are you trying to contact them? I've had the best luck using the email contact form on the website.

https://www.jeffrancollege.com/contact-us

Jim Fogarty · Post by **Jim Fogarty** » 7 Jul 2018 1:54 pm

BTW.....looks like their having a big 50% off sale today and tomorrow! I would jump on that.

George Frachiseur · Post by **George Frachiseur** » 7 Jul 2018 1:57 pm

Jim, I've used the email on their webpage and any other email I could find for them...no answer from either. Very frustrating to say the least...I had no problem when I ordered over $600 worth of product though...they were Johnny on the spot!

Dale McPherson · Post by **Dale McPherson** » 7 Jul 2018 4:11 pm

I just placed an order from her and it arrived on time and well packaged. No problems at all.

Dale Lee · Post by **Dale Lee** » 7 Jul 2018 8:05 pm

I recently ordered something from Jeffran. My order was delivered quickly. It was complete and without defects. They did fine on my order.

Richard Fiedler · Post by **Richard Fiedler** » 8 Jul 2018 2:50 pm

Just Ordered The C6th workshop a second ago 50%OFF...$35 plus 9, looking forward to giving it a whack, I have Jeff Newmans Pedal Steel intro on VHS incredible amounts of pro information the entire 3hrs non stop on that video.

Richard Fiedler · Post by **Richard Fiedler** » 8 Jul 2018 2:51 pm

Just Ordered The C6th workshop a second ago 50%OFF...$35 plus 9, looking forward to giving it a whack, I have Jeff Newmans Pedal Steel intro on VHS incredible amounts of pro information the entire 3hrs non stop on that video.

Andy DePaule · Post by **Andy DePaule** » 20 Jul 2018 7:27 am

I had a problem about the shipping address so sent an e-mail with the correct address.
They responded quickly with the correct address and an invoice.
I paid them on the 29th of June. Today is the 20th of July and still nothing has arrived.
Sent another e-mail, but no answer yet?

Seems they are really up and down or something...
First time I placed an order two months ago it came in good time.
Hope they can get their house in order soon or at least answer, ship or refund?

I'm in the USA now for the last two weeks where it was to be shipped so no reason it would not be here by now that I can think of.

This said all orders will ship by the 2nd of July... Pony Express with a dead horse?

Jim Fogarty · Post by **Jim Fogarty** » 20 Jul 2018 9:45 am

To be fair, since I was praising them, above.....

I did a big order with that 50% sale on 7/1........which, as the poster says, was supposed to ship by 7/2.

Ultimately, I didn't get tracking info until 7/10, and it didn't actually get shipped until 7/14. I received my order 7/16. So, basically everything was 2 weeks later than promised.

Now, considering the massive deal I got, and how many orders I expected them to get during that sale, I was fine with that. Not complaining at all. This isn't Amazon.

But, if it were me, I would NOT have put "All orders ship by July 2nd".

YMMV

Andy DePaule · Post by **Andy DePaule** » 20 Jul 2018 11:05 am

Hi Jim,
Maybe mine also was shipped way late???
One can always hope for the best.
Andy

Andy DePaule · Post by **Andy DePaule** » 21 Jul 2018 6:29 pm

Update, Got mine today, Saturday the 21st.
Checked the USPS web site to see when it shipped but could not have done that until I had the package with the tracking number.
They were not shipped until the 17th but better late than never.
I wish them luck with getting their business in order and deliveries on time.
Andy

Paul Vassallo · Post by **Paul Vassallo** » 22 Jul 2018 5:14 pm

1986 I enrolled in Jeffâ€™s college, intermediate course. The instructional material is the holly grail for pedal steel guitar. If your having trouble with your orders be patient. I still use the material I purchased to this day.

Mark Hershey · Post by **Mark Hershey** » 23 Jul 2018 2:55 pm

I just put in an order today. Sounds like they are super busy over there with a move and won't be responding until the 28th. I've ordered from Melissa before and it was a little slow moving but it all worked out. It's all good though I realize I'm dealing with a small business and recognize they are an asset to the community.

The Steel Guitar Forum

Jeffran Music

Jeffran Music

Jeffran Music

Jeffran Music

I got this message from them today

Jeffran Tablature and Lessons

Thanks Eugene

Woth it's weight in gold...

All Good with my order

Just Ordered The C6th workshop

Just Ordered The C6th workshop

My order is getting quite late

Maybe mine also

Update, Got mine today

Jeffran Music