As far as i know there never were company rules about refunds.They used the same that every other company uses.If you didn't like the guitar or unforeseen something happened to you or your health they gave you a refund minus the downpayment.That's normal standard.Not only in The U.S but also here in Europe.
When you have a good and reliable company you build up a reputation.The Lashley's (from my point of view)have had a good reputation.Just look at the fact that they would send out parts without you even paying upfront says more then enough.
They have done so for numerous years.My opinion is that the company has come to a point were they had to decide wether to change their policy or quit building.If it were me i would change my policy and send out a copy of this change to every customer in my database.
They never made public that they changed their policy.Not to Dealers nor to customers.They should have made it public that they did this so a customer or a soon to be customer should be given the time to decide to order or not too.
I agree with you there Joey.But let it not be forgotten that people have been sued for less.I think what this gentlemen is meaning to say is that Cor should be carefull with his imputations.Right now Cor has a problem with the company.He wants his money back...That's his good right.But let it be said that abuse of somebody's name could get you in some serious trouble.The only thing that helps Cor to get his money back is to come up with legal ways.<SMALL>Insulting Cor, who is the injured party here, will not help anything.</SMALL>
Throwing a stick at eachother helps nobody.
There have been helpfull suggestions posted on this topic.
The only thing that we don't know is if the company has consulted a lawyer or not.I think they have.If this is the case then it could take a long long time for Cor to get this thing solved.
Cor has a receipt that he send to an attorney general and to the BBB.Uptill now there has been no response.Let's all hope that there will be an answer within a few days or weeks.
I'd like to see this thing solved without a company that has a great name going down de tube.
Ron
Nikaro SD10 4x6<FONT SIZE=1 COLOR="#8e236b"><p align=CENTER>[This message was edited by Ronald ! on 10 November 2004 at 12:57 AM.]</p></FONT>