| Author |
Topic: Peterson Tuners new change |
Gary Cooper
From:
Atmore, Alabama
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Posted 16 Jun 2015 6:43 am |
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Last night I tried to add a new sweetener to my Peterson StroboPlus HD. When I went to the Peterson Connect as I have done for the last 6 months I received an "error" message that the Peterson connect no longer works with this device or words to that effect. I went to the peterson website and learned that only Google Chrome is compatible with the Peterson Connect. I had always used Firefox, but no more. So, I had to add Google Chrome in order to continue to use the tuner to add sweetners. Just a heads up if you may have experienced the same problem.
_________________
GFI Ultra SD-10; Nashville 112; Hilton pedal, George L Cables; Pearse bar; Live Stings;Walker seat by Billy Knowles. |
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Les Cargill
From:
Oklahoma City, Ok, USA
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Posted 17 Jun 2015 4:12 am
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Peterson Connect was sort of a cadge/hack that bridged Internet traffic and traffic to/from the tuner. They've eliminated it in favor of new technology from the Google/Chrome team.
Over the years, I've found Chrome to be necessary for some things. I use SeaMonkey myself, but it won't always work properly - especially at one point with Netflix.
It's annoying that you can only change presets in a browser, but that's what them kids is into these days. |
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Gary Cooper
From:
Atmore, Alabama
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Posted 17 Jun 2015 4:45 am
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Les, it would have been nice had Peterson let us know about the change. I was not aware until I tried to use the Peterson Connect that I had used since I purchased the tuner that it was no longer supported.
_________________
GFI Ultra SD-10; Nashville 112; Hilton pedal, George L Cables; Pearse bar; Live Stings;Walker seat by Billy Knowles. |
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Jack Stoner
From:
Kansas City, MO
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Posted 17 Jun 2015 6:15 am
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That leaves me out. I refuse to install the Google Chrome Browser. I did install it one time but it added some update garbage that took manually editing the Registry to finally clear out. The update was interfering with my Recording Studio program and causing clicks. DPC Latency Checker showed very high latency spikes, when I got the Google garbage removed the latency was back under 100usec.
I have Google Earth installed and it does not cause any interference. |
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Gary Cooper
From:
Atmore, Alabama
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Posted 17 Jun 2015 6:42 am tuner
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Jack, I agree with you. GOOGLE CHROME caused me problems too. Therefore, I have gone back to my KORG TUNER.
_________________
GFI Ultra SD-10; Nashville 112; Hilton pedal, George L Cables; Pearse bar; Live Stings;Walker seat by Billy Knowles. |
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Jack Stoner
From:
Kansas City, MO
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Posted 17 Jun 2015 10:09 am
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Gary, I have a Sonic Research ST122a tuner I can use if need be. The only plus with the Peterson was the computer programming, as the Sonic Research has to be programmed manually.
Accuracy is the same with both so other than the manual programming there is no disadvantage. |
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DG Whitley
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Posted 17 Jun 2015 4:46 pm
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...if this is indeed true, then mine is going up for sale (providing I can now get anything for it), I also refuse to load Chrome because of all the junk that comes with it.
Edited to add: I just tried my Peterson Connect and received the same message and was taken to the web site that confirmed the same. I notified Peterson of my displeasure and pending dump of their product.
I guess I'll get a Korg, Boss, or something along that line...
I think maybe the Korg OT-120 Orchestral Tuner might be a good replacement.
My 2 cents, YMMV. |
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Les Cargill
From:
Oklahoma City, Ok, USA
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Posted 17 Jun 2015 6:03 pm
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I just did a test with a Peterson tuner, an XP virtual machine ( host is Windows 7 ), Chrome and the new Peterson Connect, and it works.
VMLite is a variation on Virtualbox that seems to work better for XP than the native XP Mode. I also have the hard media from my old XP machine as a VM on here, but anything suspicious or experimental gets assigned to the other one.
So you can have Chrome without installing it on your main machine. |
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DG Whitley
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Posted 17 Jun 2015 6:13 pm
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| Les, correct me if I'm wrong, but isn't the VMlite workstation about $200 or are you using another version? |
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Jack Stoner
From:
Kansas City, MO
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Posted 18 Jun 2015 2:20 am
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This is the response I got from Peterson about needing Chrome to load your programs. I commented that it was a stupid move, after they responded that Chrome was used by 60% of users (which leaves 40%, a substantial amount out). The Chrome Browser is not the problem, the problem is the Google garbage updater that causes DPC Latency problems and in my case clicks and dropouts in recording studio software.
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Making a feature easier for the majority of our customers is far from a "Stupid Move".
If this is an issue with Google Chrome and DAW's, surely Chrome will solve it considering that over 60% of internet users are using Google Chrome as their primary browser. http://www.w3schools.com/browsers/browsers_stats.asp
This issue is bound to happen for others with DAW's. - and is precisely why we chose this platform. A company as large as Google has the resources to make sure their platform works well in all scenarios and I trust they will. - although a quick search does not show any other users of the browser in general having DAW compatibility issues.
While it may have worked well for you, the old Peterson Connect crashed EVERY time a Mac user tried to update their firmware. I'm betting that those users are pleased to have a working solution.
You miss the fact that this has nothing to do with a browser or 'requiring' or forcing our users to change their browser preference. Chrome is simply acting as a USB driver for the StroboPLUS. Your DAW also 'requires' drivers as does any hardware connected to your PC.
If this is a compatibility issue, of course we will need to address it and we will do so when we have enough information. I'm very sorry that you and others feel the need to use an inferior tuning product because of a change to a free application that is not even offered by our competitors. You have every right to do so, as we have every right to alter the method of how we deliver this free application. |
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DG Whitley
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Posted 18 Jun 2015 2:36 am
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IMHO, what an arrogant and offensive reply. They can take their "superior" tuner with them as they leave the building.
Jack, sounds like to me you stepped on somebody's toes that really got under their skin. I'm not surprised though, typical corporate response IMHO. Reminds me of that joke that made light of a utility company "we're the 'insert company name here', we don't care, we don't have to"
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"I'm very sorry that you and others feel the need to use an inferior tuning product because of a change to a free application that is not even offered by our competitors. You have every right to do so, as we have every right to alter the method of how we deliver this free application."
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Well Peterson, My "superior" tuner is now going in the trash rather than sell it.
I seriously doubt anybody will be able to tell the difference with my tuning using my "inferior" tuner. I'm done with this company period.
Last edited by DG Whitley on 18 Jun 2015 4:18 am; edited 1 time in total |
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George Seymour
From:
Notown, Vermont, USA
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Posted 18 Jun 2015 3:25 am
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I'm having trouble with the mini usb connection for the charging of the HD. I'm not too pleased with that. I agree with the installation of Chrome, way too much add on crap they tack on. I do have the ST-122...may have to get another. I keep the HD on through the night as it's a pain to boot it off as that takes too long in my opinion. I keep the charger attaches as the battery can end up going flat in a four hour gig. I do like the display and accuracy, I've always used Jeff's tempered tuning since the early 80's and the HD accomplishes that just fine and sounds right to me.
_________________
Old Emmons D-10's & Wrap Resound 65, Standel amps!
Old Gibson Mastertones |
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Les Cargill
From:
Oklahoma City, Ok, USA
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Posted 18 Jun 2015 4:48 am
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| DG Whitley wrote: |
| Les, correct me if I'm wrong, but isn't the VMlite workstation about $200 or are you using another version? |
Check the website.
SFAIK it is free. Rather, it was when I loaded it four years ago. They may have multiple product offerings and one of them is for-pay.
If it is not free, then Virtualbox is free, but you'll need install media to use Virtualbox. VMLite does not, or at least did not when I used it. Ditto VMWare.
If you're up to a Linux as a guest O/S, there is also Chrome for Linux.
The point is to find a strategy which allows you to "sandbox" suspicious software so it does not affect your main operating system.
I have not had Jack's specific problem with Chrome, SFAIK. It relates to checking certain boxes on the install of Chrome. Some come checked by default in surprising ways. |
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Les Cargill
From:
Oklahoma City, Ok, USA
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Posted 18 Jun 2015 4:55 am
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I would be hesitant to call this arrogant. They're simply trying to steer away from "not invented here".
USB is just one of those things we're barely putting up with. |
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Jack Stoner
From:
Kansas City, MO
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Posted 18 Jun 2015 5:02 am
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Les, there is no option on install for the updater. Its installed automatically.
Being a computer tech I look deep for these types of add ons that are checked and disable all that I find on that type of software. I don't install much software as I have a relatively "clean" installation because I use it for my recording studio.
I will be moving to my ST122a Tuner. I did a test for accuracy between the Sonic Research ST122a and the Peterson and they are exactly the same, it is not an "inferior" tuner. |
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DG Whitley
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Posted 18 Jun 2015 6:17 am
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Les, my point is why should I go through all that trouble to make something work that use to work fine as it was. To me, it's like going around your elbow to get to your thumb, it's ridiculous. I understand you're trying to help, and I deeply appreciate the thought and effort. But I didn't leave Peterson, they left me. To my knowledge, they didn't ask or survey anyone, just did it. That in my opinion is both ignorant and arrogant.
In Jack's email, they referred to other tuners as inferior to theirs. That also in my opinion is both ignorant and arrogant. We were all tuning fine before Peterson came along and we'll continue to tune fine after them. As Jack stated, tuning-wise the ST122a is not inferior to the Peterson.
IMHO, Peterson has shown it's true colors. If everyone else wants to follow the heard, that's fine with me, but I'm done with them. |
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Jim Palenscar
From:
Oceanside, Calif, USA
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Posted 18 Jun 2015 6:46 am
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I'll just put in my two cents here. The Peterson HD strobe tuner is a marvelous extremely accurate tuner and I've always thought that their customer service is second to none- especially with Sue Haslam as their go-to person and the helpfulness of Chris Labriola their programmer as well. Out of the box- the tuner doesn't need fixing- it works perfectly and has been designed as one tuner for all applications. While the previous Peterson Connect application was a bit cumbersome, I liked being able to delete most of the pre-loaded tunings and customize the settings on my tuner and share customized tunings them with select friends.
I am disappointed with the response that someone from Peterson allegedly sent out calling another tuner "inferior"- that was unnecessary albeit clearly true- and also that Chrome is required to customize it. Let's not "throw the baby out with the bathwater" here as their track record leads me to believe that this too shall pass and the ship will be righted down the road. |
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DG Whitley
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Posted 18 Jun 2015 7:02 am
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Jim Palenscar wrote:
| Quote: |
| I am disappointed with the response that someone from Peterson allegedly sent out calling another tuner "inferior"- that was unnecessary albeit clearly true- and also that Chrome is required to customize it. |
I am curious if other tuners were tested for accuracy beside the Peterson if that "clearly true", would indeed, be true.
My 2 cents, YMMV. |
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Jack Stoner
From:
Kansas City, MO
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Posted 18 Jun 2015 7:59 am
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| I didn't post who in Peterson sent the response, but since Jim mentioned him it was Chris Labriola. |
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Gary Cooper
From:
Atmore, Alabama
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Posted 18 Jun 2015 8:59 am Tuner
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Jack, you make an excellent point -- 60% use Chrome; 40% do not. Peterson also says the MAC users are happy with the new set up. I do not know for sure, but I think more people use PC vs MAC.
_________________
GFI Ultra SD-10; Nashville 112; Hilton pedal, George L Cables; Pearse bar; Live Stings;Walker seat by Billy Knowles. |
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Jack Stoner
From:
Kansas City, MO
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Posted 18 Jun 2015 10:38 am
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Peterson has "seen the light" and come to their senses.
Just got this from Sue Haslam at Peterson.
| Quote: |
Hi Jack,
Chris managed to do a work around so you can now use the browser of your choice. Use the original application that you had downloaded before with the new Connect website
This is from the FAQ's as of today.
Will the old desktop version of Peterson Connect still work?
Yes, the legacy desktop Peterson Connect app will still communicate with our servers to search for new firmware and configuration information for your device. This is a convenience for early adopters of the technology and will be minimally supported and no longer distributed
Thank you
Sue
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Jack Stoner
From:
Kansas City, MO
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Posted 18 Jun 2015 10:42 am
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| Gary, I did some research on the "60%" use Chrome and that includes Chrome which is installed on Android devices. When you only consider PC's the percentage is much lower. |
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Les Cargill
From:
Oklahoma City, Ok, USA
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Posted 18 Jun 2015 4:03 pm
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DG, O don't consider installing a VM or two all that onerous. It help that I already had 'em set up. Obviously your mileage varies 
And we now have news from Jack that they'll continue to support the Connect application.
Comes down to it, I'll be changing tunings infrequently on the tuner, so a little extra effort is worth it to me. |
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Jim Palenscar
From:
Oceanside, Calif, USA
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Posted 18 Jun 2015 5:16 pm
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| To clarify my statement that gave credence to Chris Labriola's contention that other tuners are inferior, I was referring to the massive tuning data that comes w each tuner, the ability to customize your own tuning, share it with others, has a rechargeable battery, is portable, relatively inexpensive for what it is, and backed by a fantastic support team. Regarding comparing the accuracy of the HD tuner vs other tuners on the market, I have no true expertise on that because I've not taken the steps required to check that out but have used many other tuners in the past. Peterson has already modified the Chrome issue- that kind of customer support is commendable and rare. |
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DG Whitley
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Posted 18 Jun 2015 5:42 pm
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Clarification understood and accepted Jim, and BTW I never said anything derogatory about their customer service, which I would agree, up until the uproar was exemplary.
But I submit to you this issue was of their own doing, not by something an end user did. My feelings came from the fact they did this without any fanfare or consultation with end users, or maybe just PC users, as this whole scenario seemed to be predicated on satisfying the Mac users complaints of crashing, or that's my opinion of what I read.
In so doing the onus was put on the PC owner to change his browser preference whether he wanted to or not, and that was wrong in my opinion.
The "unfortunate" statement in Jack's posting did not help alleviate my outrage with the above.
So if everybody else wants to just roll over with companies doing this to them, that's fine, but I've never been that way and don't intend to start. If that ticks people off, my apologies, but that's me.
So that's my 2 cents, YMMV. |
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