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Topic: Live Steel Strings - What gives? |
Hans Holzherr
From:
Münchenbuchsee, Switzerland
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Posted 24 Mar 2015 11:38 am |
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My attempts to contact Live Steel Strings have failed. I received an order of strings early in March. Even though the order total was 55.90, the declared value was given as 123.00 on the customs declaration form, which, since above the duty-free level, resulted in substantial custom fees and VAT being imposed. I filed a complaint by email on 6 March, politely asking for a newly-made customs declaration, and on 13 March, sent a message through the website's contact form. Both messages were ignored. Today, I dialed Live Steel String's phone number. Nobody picked up the phone.
I hate to bring this to the attention of the Forum, but I hope that this way, Live Steel Strings will, finally, respond. |
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Sid Hudson
From:
Virginia, USA
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Posted 24 Mar 2015 12:45 pm
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Perhaps you should check your junk box. We responded to your email 2 times. It is you that did not respond.
Sid Hudson
_________________
www.lsstrings.com |
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Richard Sinkler
From:
aka: Rusty Strings -- Missoula, Montana
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Posted 24 Mar 2015 12:50 pm
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Sid will take care of you.
_________________
Carter D10 8p/8k, Dekley S10 3p/4k C6 setup,Regal RD40 Dobro, Recording King Professional Dobro, NV400, NV112,Ibanez Gio guitar, Epiphone SG Special (open D slide guitar) . Playing for 55 years and still counting. |
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Larry Baker
From:
Columbia, Mo. U.S.A.
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Posted 24 Mar 2015 2:39 pm
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I've always had nothing but #1 plus service from Live Steel strings.
_________________
Mullen G2 SD10 3 & 5 The Eagle
NV112 amp===Earnie Ball V.P. |
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Jack Stanton
From:
Somewhere in the swamps of Jersey
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Posted 24 Mar 2015 3:42 pm
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| Placed an order the week Sid was in Texas and still got my strings two days later. |
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Billy Knowles
From:
Kenansville, N. C. 28349 usa
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Posted 24 Mar 2015 7:36 pm Live Steel
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Nothing but great service and great strings for me.
_________________
Billy Knowles
STEEL GUITAR EAST
Emmons authorized dealer and approved service technician
my web site: http://www.steelguitareast.com |
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Marty Holmes
From:
Magnolia ,TX USA
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Posted 24 Mar 2015 7:56 pm
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| Sid's the man flat out great product super fast shipping no quams here just great customer service!! |
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Marty Holmes
From:
Magnolia ,TX USA
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Posted 24 Mar 2015 7:58 pm
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| Sid's the man flat out great product super fast shipping no quams here just great customer service!! |
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Hans Holzherr
From:
Münchenbuchsee, Switzerland
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Posted 24 Mar 2015 9:12 pm
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| Thank you. Email sent. |
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Allen Howington
From:
North Carolina, USA
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Posted 26 Mar 2015 4:46 pm No better
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| No better service or people than Sid Hudson and his sweet daughters and wife. I would go to "bat" for Sid any day of the week---good man. |
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Will Cowell
From:
Cambridgeshire, UK
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Posted 1 Apr 2015 3:54 am
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I am very happy with my Live Steel strings too, great service. But I am intrigued about the mis-statement of the order value, especially if Hans was put to a tax penalty as a result of what seems to have been a mistake. Let's hope those e-mail messages cleared things up.
Moral for us all here: if you think you have no reply, check that junk e-mail folder first. "To err is human, but it takes a computer to really screw things up!"
_________________
Williams 700 series keyless U12,
Sierra keyless U14, Eezzee-Slide & BJS bars
Moth-eaten old Marshall 150 combo
Roland Cube 80XL, Peterson Strobo+HD,
EarthQuaker Despatch Master for reverb / delay |
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Hans Holzherr
From:
Münchenbuchsee, Switzerland
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Posted 1 Apr 2015 7:02 am
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| The case is in progress.... |
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Dick Wood
From:
Springtown Texas, USA
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Posted 1 Apr 2015 7:18 am
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I have purchased several sets of strings from Sid and he has always gotten them to me in just a few days of placing the order.
Good guy,super steel guitarist and service in my opinion.
_________________
Cops aren't paid much so I steel at night. |
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Hans Holzherr
From:
Münchenbuchsee, Switzerland
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Posted 1 Apr 2015 7:57 pm
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| I would like to let everybody reading this know that after Sid sent me a new correct declaration, I learned yesterday that the customs fees were not refundable because it wasn't the fault of the Swiss authorities. To make up for my unnecessary expenses, Sid sent me a refund to cover them. So, all is well, Sid lived up to his reputation, and the case is closed. |
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