Thank You Sue Haslam @ Peterson Tuners

Jim Means · Post by **Jim Means** » 1 Apr 2014 1:26 pm

I wanted to publicly thank Sue Haslam @ Peterson Tuners for the excellent customer service she provides to the steel community. I was visiting with her at the Dallas show and mentioned that my VS II was giving me some problems. This tuner is several years old. She immediately knew what was wrong with it and gave me one of her business cards on which she had written some notes. She said, "Send it to me and I will repair it and send back to you, no charge". I sent it in and received it back, repaired in seven days. Folks, I don't know where you can find better customer than this.

The steel community is blessed to have this company in our corner.

Jim Means

Tommy Wallace · Post by **Tommy Wallace** » 1 Apr 2014 2:00 pm

I agree Jim, Sue was super nice and very professional when she helped me with a repair.

Clark Doughty · Post by **Clark Doughty** » 1 Apr 2014 2:01 pm

Ditto for Sue. She's a winner all the way. Thanks from another very pleased customer.

Don Olson · Post by **Don Olson** » 1 Apr 2014 5:04 pm

Sue did a great job for me fixing my tuner and getting it back to me fast and NO CHARGE even for postage. A BIG Thank You SUE

Jim Palenscar · Post by **Jim Palenscar** » 1 Apr 2014 9:34 pm

Sue is absolutely the best!!!

Malcolm McMaster · Post by **Malcolm McMaster** » 1 Apr 2014 9:37 pm

ABSOLUTELY THE BEST !!!!

Bob Muller · Post by **Bob Muller** » 1 Apr 2014 10:41 pm

I would also like to cast my vote for great customer service when my tuner was repaired a couple of years ago.

Joe Rouse · Post by **Joe Rouse** » 2 Apr 2014 3:39 am

I met Sue this year in Dallas and talk about a great lady and knows her business. God Bless you Sue....jr

Sonny Jenkins · Post by **Sonny Jenkins** » 2 Apr 2014 10:36 am

Another vote for SUE!!!!!!!!

Paddy Long · Post by **Paddy Long** » 2 Apr 2014 2:06 pm

Yep Sue is an awesome gal ... and no-one knows tuners like she does !!

Dave Beaty · Post by **Dave Beaty** » 2 Apr 2014 8:10 pm

Miss Haslam is the crown jewel in Peterson's crown and provides absolutely the finest possible customer service on behalf of her company. Money can't buy the kind of professional dedication and concern for customers and Peterson products that Sue displays at each and every show. She won't even take a break for fear of being less available or possibly missing a customer who needs help, guidance or advice.
You very rarely find that type of individual these days, and we are the beneficiaries at every show Sue attends.
I just wish Peterson would send her to the SWSGA Arizona show - Phoenix in January.....it's warm in January, oranges on the trees.....John???

jim flynn · Post by **jim flynn** » 3 Apr 2014 4:10 am

Now if we could just clone her.
She has helped me several times, there isn't a
better example of "CUSTOMER SERVICE", than Sue.
Best wishes, Gal!
Jim

Ray Mangrum · Post by **Ray Mangrum** » 3 Apr 2014 4:20 am

Applause, Applause!!!!!! Couldn't agree more, just want to add, that she repaired my tuner, for free with shipping and I was the DUMMY that plugged in the wrong chord that caused the problem. My Hat's off to Sue.

Ken Byng · Post by **Ken Byng** » 3 Apr 2014 12:05 pm

Sue helped me get my 'lost' tuner back at Dallas. I left mine on a table there, and it was handed in. She checked her database of customers against the unit's serial number and sent me an email straight away. She is a star, and is what customer care is all about. Great lady.

Ivan Posa · Post by **Ivan Posa** » 3 Apr 2014 12:48 pm

Sue is a sweetheart.

Ruth Iseli-Dahler · Post by **Ruth Iseli-Dahler** » 28 Mar 2015 11:37 am

Nothing has changed: Sue Haslam is still the best, helpful, friendly, remembered to bring my swiss power plug, another cable, all for free. She is great and so is Peterson Tuners.
THANK YOU, SUE

Charlie Powell · Post by **Charlie Powell** » 29 Mar 2015 5:36 pm

Sue provided me exceptional service and response time on the repair of my damaged Stroboplus H D.

Craig A Davidson · Post by **Craig A Davidson** » 1 Apr 2015 10:18 am

I would also like to add a hug to Sue. The battery died in mine and I picked up the phone and called her and she mailed me one right out.

Gary Sill · Post by **Gary Sill** » 1 Apr 2015 7:15 pm

She is friendly all the time.
Helpful
gracious
hard working
always smiling
a great Peterson dedicated employee

Gary

Lee Johnson · Post by **Lee Johnson** » 2 Apr 2015 7:53 am

All the things that were said,are so true, and I would say even more, Sue is also a very honest person, and if you have been around her for any period of time you would find her to be a compassionate, caring person. God Bless you Sue,and thanks for being my friend,,, Peterson , ROCKS,,,, Lee Johnson ,, BJS steel guitar bars,,,,,,,,

Roy Heap · Post by **Roy Heap** » 2 Apr 2015 10:37 am

I agree with all said here. Sue is there to help.
She is a top lady.

Jerry Roller · Post by **Jerry Roller** » 2 Apr 2015 11:41 am

Sue provides customer service second to none. She has been great with me every time I needed help and I have plugged a Hilton 24 volt power supply into my 5 volt Strobo-flip TWICE and Sue bailed me out. She also taught me how to take the Strobo-flip apart and remove the diode so I can keep the tuner in line without tone change. She said I could perhaps do this for guys at steel shows if she is not there. She is always thinking on how to help us all.
Jerry

Jim Hinds · Post by **Jim Hinds** » 2 Apr 2015 5:15 pm

Sue has helped me out many times.
Very friendly and very knowledgeable.

The Steel Guitar Forum

Thank You Sue Haslam @ Peterson Tuners

Thank You Sue Haslam @ Peterson Tuners

Sue Haslam

Sue

Beyond a credit to Peterson

Sue is the best!!

I agree

You can't say enough when a person like Sue is always there

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