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Topic: GFI Customer Service = A+ |
Daniel McCombe
From:
Pennsylvania, USA
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Posted 19 Aug 2012 8:04 am |
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Just a heads up to all steelers out there. Bob at GFI is the man. Ive contacted GFI a number of times and have always received detailed emails within a day or two. Last week a contacted him about pricing on a small part for my Expo, and he emailed me then same day. Not only did he get back to me promptly, he said in the email that he'd ship the part to me free of charge! They got good karma over there at GFI. GFI is the way to go if your looking for a great steel at a good price, and you'll get the added bonus of dealing with outstanding tech support and great people if you'll need it. Kudos GFI!  |
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Jim Palenscar
From:
Oceanside, Calif, USA
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Posted 19 Aug 2012 8:45 am
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| Ditto! |
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Bill Garrett
From:
California, USA
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Posted 19 Aug 2012 9:46 am Gfi
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| I got the warm fuzzies a couple of times when requesting parts. Bob is the best! |
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HowardR
From:
N.Y.C.-Fire Island-Asheville
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Posted 19 Aug 2012 10:14 am
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| I've always had excellent customer service from them also..... |
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CrowBear Schmitt
From:
Ariege, - PairO'knees, - France
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Posted 19 Aug 2012 10:58 am
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yer absolutely right Daniel
Good karma at GFI & Bob is top notch !...  |
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Norbert Dengler
From:
germany
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Posted 19 Aug 2012 2:47 pm i agree
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GFI is pro through and through...
bob does a fantastic job!
like the website too!
no bible verses, just helpful informations!  |
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Jeff Scott Brown
From:
O'Fallon Missouri, USA
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Posted 13 Oct 2012 7:17 pm Re: GFI Customer Service = A+
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| Daniel McCombe wrote: |
| Just a heads up to all steelers out there. Bob at GFI is the man. Ive contacted GFI a number of times and have always received detailed emails within a day or two. |
Indeed. I have had several exchanges with Bob via email recently. He always responds in a day or two as you said. I have been really happy with the customer service they have provided to me.
A+
JSB |
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David Higginbotham
From:
Lake Charles, Louisiana, USA
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Posted 13 Oct 2012 9:06 pm
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That's why GFI is my long time favorite steel...Great guitar and great service!!!!
_________________
'92 GFI D-10 8&6, ‘67 Emmons Bolt-On D-10 8&7, Walker preamp, Sarno Tonic preamp, Tubefex, Stewart power amps, Carvin XT tube amp, Webb Cabinets, all vintage JBL’s! |
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Thomas Ludwig
From:
Augsburg, Germany
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Posted 15 Oct 2012 1:30 am
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| same here. Bob at GFI = |
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Tim Tyner
From:
Ayden, North Carolina U.S.A
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Posted 15 Oct 2012 9:25 am
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| High five to GFI service!Had an issue with my Ultra keyless SD-10 right after I bought it and after it was resolved about a week later I got a call on my cell at rehearsal one evening and it was Gene Fields calling to make sure I was happy.How's that for service!These guys are great. |
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Scott Swartz
From:
St. Louis, MO
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Posted 15 Oct 2012 10:32 am
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I called about replacement feet for my seat and had them a couple days later, great service!
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Scott Swartz
Steeltronics - Steel Guitar Pickups
www.steeltronics.com |
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Jim Sliff
From:
Lawndale California, USA
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Posted 17 Oct 2012 8:51 am
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+10!
Way back when I was experimenting with 10 string versions of Sneaky Pete's B6 copedent (as set up on an 8 string, 9 pedal, 2-knee Fender 400 modded for a few double changes) I got a GFI Ultra from Bobe Seymour (another amazing human being) and went to work implementing a very complicated (and insane!) copedent worked up by Ed Bierly with input from a few others.
Bob not only sent all the parts I needed to do it gratis, he was a genius when it came to setting up the mechanics.
I seriously think the only way he cold have done it was to build out a duplicate in the shop, as there are things that *just* barely are able to reach the outer limits of the guitar's tolerances.
Add to that the fact that the GFI is the easiest guitar to work on/modify/tweak other than a cable pull Fender, is rock-solid, ultralight yet stable and has the richest tone of any modern guitar I've heard and I'd personally never even consider buying another brand of new guitar.
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No chops, but great tone
1930's/40's Rickenbacher/Rickenbacker 6&8 string lap steels
1921 Weissenborn Style 2; Hilo&Schireson hollownecks
Appalachian, Regal & Dobro squarenecks
1959 Fender 400 9+2 B6;1960's Fender 800 3+3+2; 1948 Fender Dual-8 Professional |
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Frank Estes
From:
Huntsville, AL
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