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Ken Lang


From:
Simi Valley, Ca
Post  Posted 23 May 2010 3:37 pm    
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Dell 8300, XP

USPS shipped it across country. Arrived OK.
It boots to Windows and seems fine until I plug in the USB mouse. Then, immediately, the blue screen of death. I'm ready to take it to a computer repair shop unless there is something simple I have missed.
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 23 May 2010 7:21 pm    
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Ken;
Call Dell support ASAP. You may have a warranty claim.
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Chris Dorch


From:
Wisconsin, USA
Post  Posted 23 May 2010 7:24 pm    
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Does the USB mouse work on another computer?

Do you have another USB device that you can plug in to see if it's just a bad USB card?

Did you try a different USB port? There are usually some in front too..

You can try to update the USB drivers..

Good luck...
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 23 May 2010 10:44 pm    
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It could also be a short in the USB cable, or connector.
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Ken Lang


From:
Simi Valley, Ca
Post  Posted 24 May 2010 2:27 am    
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I have switched mouses (meece), and it still doesn't work. I know the mouses are good as they work in my laptop. I have put in a unconnected usb and no problem. It seems no matter which port I use, the results are the same. I will tear it down a little further to see what I can see.

Wiz. The computer is at least 5 years old.
Thanks for the replys.
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Michael Maddex


From:
Northern New Mexico, USA
Post  Posted 24 May 2010 6:50 am     Linux Live Disk
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Ken, did you try booting from a Linux live disk, like Knoppix or Ubuntu? It might help you decide if it's a hardware or OS problem.
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Dave Potter

 

From:
Texas
Post  Posted 24 May 2010 7:44 am    
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Ken Lang wrote:
I have put in a unconnected usb and no problem. It seems no matter which port I use, the results are the same.


Not sure what "unconnected usb" means - if it means a USB cable with nothing on the other end, that wouldn't do anything.

What does device manager look like? Any entries that show abnormal - specifically the entry for "Mice and other pointing devices" or whatever it said way back in WinXP?

If the hardware is confirmed good, next likely would probably be a driver issue. You could try uninstalling some potentially-implicated devices (USB and Mice line items) and let XP reinstall them on reboot. You may need the XP install disk for that.

And, were I in your place, I'd be running JV16 Power Tools Registry Cleaner on that bad boy like the proverbial chicken on a June bug - but that's just me.
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Ken Lang


From:
Simi Valley, Ca
Post  Posted 24 May 2010 5:45 pm    
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Thanks for chiming in folks. I have decided to turn it over to a computer fixit place. I'd rather them spend the time than me (or us) guessing. While they are fixing it I can be next door at the driving range trying out my new clubs.
And, I have been using Uni-blue registry cleaner for a long time.

If anyone is interested, for future reference, I can post the fix.
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Jack Stoner


From:
Kansas City, MO
Post  Posted 25 May 2010 2:46 am    
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Just to clarify for Wiz, an 8300 is an old PC - probably built in the 2003 timeframe.
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 25 May 2010 1:07 pm    
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Jack Stoner wrote:
Just to clarify for Wiz, an 8300 is an old PC - probably built in the 2003 timeframe.

I was thrown by the statement that it was shipped across the country by USPS. I thought it was a new Dell.

I had a similar problem with my front panel USB jacks up to mid-2007. Sometimes, as I plugged in a USB device, the computer would instantly restart. I opened up the case and reversed one of the plugs that plugged into the pair of USB output sockets on the motherboard. Problem solved!
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Ken Lang


From:
Simi Valley, Ca
Post  Posted 9 Jun 2010 3:47 am    
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Turns out it was a partition problem in the new hard drive. They fixed it and of course I lost everything. Backed it up before so no problem. It had XP and when I got it back it now has Vista. My laptop has XP. My wife's new computer has Windows 7. I only know XP. Looks like I have some learning to do.
I assume I can still link these together in a home network? Gotta learn how to do that as well. Fortunately all are wireless.

Now the fun begins, seeing if I can load up the old programs from XP.
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Ray Minich

 

From:
Bradford, Pa. Frozen Tundra
Post  Posted 21 Jul 2010 3:55 pm    
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I have an MSI K7T Pro motherboard based box that, once in a while, goes BSOD when I have a disk type USB storage unit attached.

I'll check for reversed wires at the mobo.
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