A little frustrated using Ebay "UPDATE"

David Kellogg · From: Tualatin, OR

I sold a Emmons on Ebay a couple weeks ago and got a message today from the buyer. I will post what he emailed and you read the ad and see if you see a problem with the description. The guitar worked perfect for one thing, Buddy Castleberry knows this guitar well.

Well Dave this guitar is far from the description in your ebay ad as perfect.
There is a major issue with the guitar not staying in tune at all.
This guitar was apparently changed over from a push pull to an all pull and all the experts that I have consulted with say this conversion has never been successful.

I am wondering if you knew this when you sold it. I am giving you an opportunity to make this right before I contact ebay and paypal

Since your ad misrepresented the condition of this guitar, I believe I am entitled to a full refund

I will give you 24 hrs to respond before I move to the next steps to get this reconciled.

Here's the ad,
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=120540431006&ssPageName=STRK:MESOX:IT

My question is why he would buy the guitar first then ask about the conversion? Also not staying in tune doesn't even make sense. The guy that bid right under him knew all about the conversions and was specifically looking for one. I feel I give complete and acurate descriptions. I did notify the 2nd bidder and see if he is interested in getting it from the buyer. Hate to see someone unhappy but do your d&d before bidding. Your thoughts?

UPDATE...I spoke with the buyer today and things will be resolved. Looks like a small alignment issue probably something I didn't catch. The buyer will be a great asset to this forum. I won't mention his name but I will be donating $50 to the forum in his name. He was intending to play this steel in his church where he has been playing for many years which is what I want to do once I'm sure I won't make a fool of myself doing so. LONG LIVE THE FORUM

Mike Kowalik · From: San Antonio,Texas

Your ad states up front that this guitar was a push pull owned by Bobbe Seymour who had Duanne Marrs convert it to all pull.......maybe the guitar doesn't stay intune because the buyer can't get it in tune.

Andy Narzynski · From: New York, USA

Hi David, I saw this steel when it first came on Ebay. I read your auction post and fully understood the description you gave. Ebay is good people sometimes mess things up. I just bought a steel on Ebay. Before I bid on somthing I try to put a call in to the seller which in my eyes thats no harm. That makes me as the buyer feel a little more secure.When selling somthing which I have also done on Ebay, I make sure items are sold as is no returns. Unless its a valid sircumstance. I feel you did nothing wrong on your part. Good luck Andy

Barry Hyman · From: upstate New York, USA

Dave -- your only mistake: Never underestimate human stupidity!
_________________
I give music lessons on several different instruments in Cambridge, NY (between Bennington, VT and Albany, NY). But my true love is pedal steel. I've been obsessed with steel since 1972; don't know anything I'd rather talk about... www.barryhyman.com

Tony Glassman · From: The Great Northwest

By looking at the pix, you can see it's a PreGrande

Dave Grafe · From: Hudson River Valley NY

...and maybe the guitar won't stay in tune because the buyer's wife found out how much he spent on it.

Get your guitar back and shake the angel dust from your boots, he doesn't deserve a real instrument and there are others who will appreciate it and say kind things about you for giving them the opportunity to own such an instrument.

If you get it back in time you can bring it to the jamboree next month and let us all play it, then we can rave about it on the forum and you can sell it to an honest buyer here, plus you get to skip the ridiculous fees that ebay and paypal are charging these days, your nominal seller commission to the forum will be better put to use anyway.

Doug Beaumier · From: Northampton, MA

Dave, I think eBay will side with you. Your auction Title says "CONVERSION" and you clearly explained the conversion in the description. There was no misrepresentation. This sounds like a case of buyer's remorse. Tell the buyer where you stand... and when you hear from eBay, explain it to them. Tell eBay that the instrument was converted by a professional and that was explained in your description. I think eBay will side with you.
_________________
My Site / My YouTube Channel
25 Songs C6 Lap Steel / 25 MORE Songs C6 Lap Steel / 16 Songs, C6, A6, B11 / 60 Popular Melodies E9 Pedal Steel

David Kellogg · From: Tualatin, OR

What I would like to know is who are these experts and someone should have mentioned that to Duane Marrs.

Dave Grafe · From: Hudson River Valley NY

You are coming to the jamboree, aren't you Dave?

David Higginbotham · From: Lake Charles, Louisiana, USA

I think it was a pretty rude letter with the assumption that ebay would side with him as a buyer. If you really want to keep the deal as is, explain your side to ebay/paypal if it's filed and it's very likely to go your way. You were specific in your add with no guarantee that the buyer would be able to tune a pedal steel!
Dave

David Kellogg · From: Tualatin, OR

Sure am coming to the jam, bringing my Emmons LL.. I see the buyer is a forum member and made comment that the guitar he got doesn't stay in tune. Could be something happened in shipping. Does anyone know a good steel mechanic around Dallas, Ft. Worth?

I'm not an expert but what makes a guitar not stay in tune? Loose key or keys would be my first guess.

Chris Dorch · From: Wisconsin, USA

You had a 0 feedback winner? Sounds like someone is out to scr_w you. I know you wanted to sell such a beautiful steel, but I wouldn't have sold to a 0 feedback buyer..

Who knows what they have done to that guitar at this point..

Good luck...

bob Ousby · From: Nevada, USA

I bought a guitar from David in December and the transaction went very smooth. David's description and pics were excellent. He answered all my questions to my satisfaction. I feel that he is an upstanding guy and a positive member of the SGF.

Kevin Hatton · From: Buffalo, N.Y.

I played a Duane Marrs conversion for five years. Rock solid. Never had a problem.

Alan Brookes · From: Brummy living in Southern California

Don't send him any money back before he sends the guitar or he might keep both. Sad

Then, who pays freight ? Shipping will have been expensive, and you'll have incurred it twice. Sad

I once bought a guitar on eBay without realising that the guy had sold the same instrument several times. In each case he just pocketed the money and kept the guitar. Suing him would have achieved nothing: the costs of recovery would have way exceeded the value of the instrument. Sad

I've made some good deals on eBay, but there's an awful lot of faith involved. Like any system, there are always bad people out there ready to abuse the trust of others. Sad

Ernest Cawby · From: Lake City, Florida, USA, R.I.P.

IF BUDDY SAW OR KNEW ABOUT THIS GUITAR AND THINKS IT IS ok, you can take it to the bank, he is straight up, and as good as it gets. He sure knows what he is talking about when it comes to Pedal steel. I have know him a long time and he knows what steel guitars are all about.

Edit to say this.
Buddy was one of the people that set up
John Hughey's rack system, and helped him with matters concerning steel guitars, That is a good recomendation as it gets.

ernie

rodger_mcbride · From: Minnesota

I've had a similar Ebay experience. PayPal will immediately suck the money paid to you out of your bank account at the buyers first filing of a dispute and hold it in escrow until the matter is solved, typically 6 months or so. There is no way to avoid it other than settling. Even if you are right would it be worth it? And the guy still has your guitar and there is no way of knowing what condition it will be in months from now, even if you win the dispute. I won my dispute eventually, but it was not worth the time and trouble. Hope this helps...
rodger

Gary Dunn · From: near Camel City, NC

Dave,

Let the issue go arbitration. When it come time for you explain your side, do so like you did in then ad, then refer eBay to this thread. This thread will lend a tremendous amount of credibility to your side of issue.

gd

Bob Muller · From: Oregon, USA

DAVID:
Your ad clearly states that this guitar was a Marrs conversion. The photos show it to be in very good cosmetic condition, I don't see how there could be an issue with misrepresenting the guitar. I have personally purchased several items from David and always found him to be very fair about the description of the items. This is a used guitar and even if it needs some adjustment is still well within the description given in the ad. I also think you've done nothing wrong by selling this guitar with this description.

Jon A. Ross · From: not actually FROM Maine...

At least 95% of ebay participants are crooks or morons. I sold an electric bass recently, clearly stating that the neck was warped and, while I deemed it "playable" others may not. It was also listed as "no returns". Through the course of the auction I fielded many questions about the bass and answered them with full disclosure. The "winning" bidder asked no questions, but whined like a baby when he received the inst abou the neck was warped (duh!) and he thought it was unplayable. He was confrontational from the get-go, threatening filing complaints with ebay, yatta, yatta. I stood by my "no returns" policy until about the fifth email, when I relented and said "send the damn thing back", and he replied he would keep it. I cannot wait to see the sort of lovely feedback he leaves for me. I always refuse bids by anyone with less than five positive feedback reports.

I always remove all funds received from my paypal account to keep from having the funds frozen or escrowed by the ruthless crooks that are paypal.

Ebay is always my last ditch marketing avenue.

David Kellogg · From: Tualatin, OR

Thanks for all the support but I want him to be happy with the guitar, he is a newer forum member after all. I emailed him to take the guitar to Steve Lamb and I would cover any reasonable repair or setup. I'm not to worried about PayPal but you never know. I bought a set of valve covers from a guy once and there were holes drilled in the side where an aftermarket breather was attached but it was gone it it didn't mention it in the ad. I desputed to Paypal and said there were holes in the valve cover and they were worthless. They sided with the seller......."Simply Amazing"

RD Bennett · From: Central IL, USA

A zero feedback buyer trying this trick? It's obvious to me that he's simply trying to post-sale haggle you via partial refund. My guess is that he's burned out a couple of past eBay accounts pulling similar clever stunts.

If this guy is also on the forum, let it be known that you are being *way* too nice of a guy about this. I would have dropped the hammer-- you have every right. Your listing was clear, and the buyer can also write well enough to clearly prove literacy. I just can't imagine his reading comprehension is really so far off as he is pretending.

Calvin Walley · From: colorado city colorado, USA

David

if he is a new forum member he should have asked any questions he didn't understand here on the forum BEFORE he bid on your guitar
i and everyone here read your e-bay ad and it was very clear
but with that said , him being new to the steel guitar he should have asked you or posted any questions here on the forum , hell what better place is there to get good information about steel guitars of any kind than right here ?
_________________
proud parent of a sailor

Mullen SD-10 /nashville 400
gotta love a Mullen!!!

Guitars that i have owned in order are :
Mullen SD-10,Simmons SD-10,Mullen SD-10,Zum stage one,Carter starter,
Sho-Bud Mavrick

Brian McGaughey · From: Orcas Island, WA USA

David,

For what it's worth, I had EXACTLY the same thought as RD.

Ben Jones · From: Seattle, Washington, USA

this is why I cant do ebay anymore.
I have so much stuff I need to sell and I just cant bring myself to do it because of people like this.

that guy, new forum member or not, is not just hurting you, he's hurting everyone with this BS by destroying the integrity of the marketplace. Mad

keep this guy away from the for sale section here!!!
I think you should tell us his name. Id hate to sell him something or buy anything from him.

Forum Index > Pedal Steel	Goto page 1, 2 Next	Next oldest topic :: Next newest topic