Communicating with Zum

[Peter Goeden]

In your experience how long do you generally wait for Bruce to cash your deposit check and confirm the details of your order? (I'm not complaining, I'm just excited : )

[Dan Hatfield]

For me it was about five minutes.

[Leland Ogle]

Bruce is getting ready for this weekend in St. Louis, and he is a very busy man. Bruce is one of the best to deal with when you order a new guitar. I'm sure after St. Louis things will be worked out.
I've bought 3 guitars from him, with no problems.
Lee

[Roger Hurst]

I ordered my new D-10 with 8&9 from Bruce way back when he had nearly a 2 year backlog of orders which he was very up-front about.

When the time came, he contacted me to let me know he was about ready to start building the guitar and I supplied him with an Excel spreadsheet of my pedal & lever set-up. He made a couple of suggestions which allowed me to get some unique chord changes and that was it. He called me within 2 weeks to let me know the new steel would be ready the next week and what the balance would be.

The transaction with Bruce was every bit as great an experience as the quality and sound of his guitars. You cannot go wrong. He is undoubtedly today's "Stradivarius" of steel guitar builders.

[john widgren]

Bruce's word is his bond. You can bet your bottom dollar on that. It has been my experience that he will make sure all the details are worked out in a timely fashion as needed.

JW

[Paddy Long]

Peter you need to know that Bruce isn't on-line so he normally responds via post ! But as already stated, there is no better man to deal with and he will keep you informed of progress.... and yes you should be excited mate I'm sure he will contact you after the convention.

[Bobby Boggs]

If Bruce said you have a deal? You have a deal.No worries with Bruce.

[CrowBear Schmitt]

confirmation to what the zumbodies have put down Peter

Bruce is a man of his word
if he accepts your order & says he'll build you a Zum
you'll get it
it's an honor & a privilege

[Terry Hickey]

Peter,
I've bought two Zums and have found Bruce easy to deal with. I just received my second, a SD10 hybrid, two weeks ago. I love it! He is a little slow with the paperwork side of the business but accurate with his lead times and information. He will give you an open ended guess(ie. middle of November) This is trade show time and he was getting ready for that a month ago when he was building mine.I think once that is over things will settle down. Trust me it will be worth the wait.

Thanks Terry

[Erv Niehaus]

I don't know what his requirement for a deposit is now but when I ordered my D-10 hybrid a few years ago, all he required was $200.
I sent him the $200 and when the guitar was ready to ship, he sent me a note regarding the balance and that was it. VERY clean transaction!

[Larry Petree]

Bruce has built several steels for me. They have always been on schedule as he told me at the time of ordering.
I have great respect for anyone that keeps their word, and Bruce is at the top of the list.

[Hook Moore]

I thought he stopped taking orders ?

[Jeff Valentine]

I recently sent him a deposit and he cashed it within about 30 days. He then sent me something in the mail letting me know I had a place reserved. Every time I've called him he's been very good about taking time to speak with me.

-Jeff

[Howard Hannah]

I ordered an SD-10 in April and Bruce Just notified me it should ship the week of Sept 14. This is my second Zum and Bruce has always been GREAT to deal with.

[BOBBY JACKS]

Peter, It was a month or 2 when I sent mine to Bruce, If he hasn't sent it back I'm Sure Your Fine
Bruce Is A Great Guy to deal with and VERY busy, BUT your wait will be more than worth it. Hang In There and have fun when you get it ! I Love mine BJ