Mullen Guitars Do Not Buy!.... Don't Not Buy One!!...

Loren Nelson · Post by **Loren Nelson** » 29 Jul 2009 1:44 pm

What offends me, is that someone is offended by capital letters! (I actually prefer them, but I may need glasses).

Larry Bressington · Post by **Larry Bressington** » 29 Jul 2009 1:48 pm

I think the outcome is different when it's
'Tailor made' vs buying a 'stock' model.
For Example;
Many manufacturer's have you pay in increments as the 'procedure' is growing. This is for one main reason;
If a guitar is 'Tailor made' to a certain individual, it is very hard to sell it with somebody else's requirements, and identity. Leg length, copedant, colour choice, blah, blah etc etc.
Yes, it will sell eventually, but they have to sit on it, for a reason that is not their's.
How did you end up paying full price, if only $500.00 was required??
I would have paid the $500.00 and paid the final when the shipment was ready.

It sounds like it is being 'custom made' if you have to order it, otherwise one can buy a 'stock' model just about anywhere.
I am not sure how 'Mullen' operate on their specifics for 'Custom work' but it is not unusual for 3 payment increments.
However if so, it has to be in a contract.

If this is the case, I don't really think that your financial hardship, lands in their lap to be quite honest tim.
I think this situation can be re-solved tim.. But, you have to take a 'Chill pill' sit back and think about both sides in very diligent manner.
Remember tim.. A cool head always wins!

Travis Toy · Post by **Travis Toy** » 29 Jul 2009 1:55 pm

I'm not gonna make any situation specific comments, because I know both parties involved. I just think it should be said that, in my experience...

Mullen G2 = The Best Guitar I've Ever Played

Del & Mike = Great People To Do Business With

Gary Lee Gimble · Post by **Gary Lee Gimble** » 29 Jul 2009 1:56 pm

but if you paid on a credit card, all you're out (right now, at least) is whatever the monthly payment is.

Correct?

Donny, not necessarily correct. A reported credit card dispute will reverse any "erroneous" charge if that charge is reported in a timely fashion. Another words, once you are in receipt of your credit card statement/bill and you report an issue before the due date, that charge will be immediately reversed. Arbitration will determine the outcome. Not knowing the time frame when Tim made additional installments that were possibly not required before delivery, may yield a whicky stick....

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 2:04 pm

It's hard to take a chill pill and relax when I was told by Del Mullen and Mike Mantey you will not get your money until we build a guitar and sell it. What kind of business are they running here??... How about if I told them you give me your guitar and I'll pay when I feel like it?... You see what I'm getting at??. We are not talking about play money here. This money comes hard for me and many people on here and my INTENT was to purchase the guitar that I wanted. I don't go around making deals if and handing over a credit card and continue to make payments of top of that. When I bought this the deal is as it stated on the website 500.00 DEPOSIT NON REFUNDABLE!.. I sucked that up!... Those are the stipulations nothing more!... If anyone here wants to defend the MULLEN GUITAR COMPANY please lay your 4865.00 and put your money where your mouth is. Until then don't tell me you would do this and you would do that, because you are just trying to stir the pot.Unless you have any intent on have dealings with Mullen Guitar Company my posts do not apply to you. I hope Mullen Guitar Company is reading every word I write here because it will not stop here until I get my money!..

Jeff Hyman · Post by **Jeff Hyman** » 29 Jul 2009 2:13 pm

Donny Hinson wrote:if you paid on a credit card, all you're out (right now, at least) is whatever the monthly payment is.

Assuming any company accepts a credit card as payment, then there is an extra level of protection for both parties. At least the buyer has an additional level of arbitration. If the CC folks agree with the company, then the buyer may think twice about investing in a lawyer. Other (legal) factors come into play but I don't want to drag this out.

I never understand why anyone would pay for something before having it in their hands, or at least know its completed and ready to ship. Small deposits should be ample, and deposits should also have terms of being returned... such as product not ready on a delivery date. I've seen no evidence here where Mullen has broken the agreement.

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 2:28 pm

Jeff Hyman wrote:
Donny Hinson wrote:if you paid on a credit card, all you're out (right now, at least) is whatever the monthly payment is.

Assuming any company accepts a credit card as payment, then there is an extra level of protection for both parties. At least the buyer has an additional level of arbitration. If the CC folks agree with the company, then the buyer may think twice about investing in a lawyer. Other (legal) factors come into play but I don't want to drag this out.

I never understand why anyone would pay for something before having it in their hands, or at least know its completed and ready to ship. Small deposits should be ample, and deposits should also have terms of being returned... such as product not ready on a delivery date. I've seen no evidence here where Mullen has broken the agreement.

What agreement?...Show Me!...I never signed anything that implies anything of what you speak about. 1 more time The only bound agreement was if I backed out the 500.00 was non refundable PER DELL MULLEN AND MIKE MANTEY! AND IT'S ON THE WEBSITE READ IT!. If Mullen goes by full filling thier contractS of ship dates or promises they made along the way; they may getting sued for breach of contract. Several people emailed me complaining about how I'm getting my guitar when they are still waiting. Explain that?! And Yes I actually was nice enough to give a heads up to Mike Mantey when I heard about this. I'm not here to say things that aren't true.I can and will back up everything I say or do. This topic is about my situation not about other people issues with MULLEN ISN'T ANY OF MY BUSINESS and it has nothing to do with me, but since you took the liberty to bring up non sense about breach of contract in the defense of MULLEN GUITAR COMPANY, I will mention it in my defense against MULLEN GUITAR COMPANY ABOUT BREACH OF CONTRACT. I WILL LEAVE IT AT THAT. I WILL NOT FIGHT OTHER PEOPLES BATTLES ITH MULLEN GUITAR COMPANY. QUITE FRANKLY DON'T MENTION ANYTHING ABOUT BREACH OF CONTRACT BECAUSE YOU DON'T KNOW ANYTHING ABOUT WHAT TOOK PLACE OR WHAT WAS SAID.

Andy Sandoval · Post by **Andy Sandoval** » 29 Jul 2009 2:46 pm

Tim, did you order a custom steel guitar? If so, were the additional payments you made required? If not, then why did you make them? Your answers don't really explain why you paid the full amount. Also if you used your credit card and didn't pay with "out of pocket" money, what's all the fuss about? Can't you just sell the guitar when you do get it and recoop most if not all your money then?

Post by **b0b** » 29 Jul 2009 2:50 pm

Brian Kurlychek · Post by **Brian Kurlychek** » 29 Jul 2009 2:51 pm

http://www.mullenguitars.com/guitars.htm

I had to search for it, but at the bottom of this page it says that All Sales Are Final and that no refunds will be issued.

Now, I would be interested to see if the credit card company is going to accept that as a clear policy. One could argue it is not clear. Even on the pre-order form I could find nothing.

What is unclear in this instance is: What do they mean by Sale? Do they mean intent to buy as in any money put towards a guitar will not be refunded? Do they mean after the item has shipped and the owner has taken posession?

Also the 500 dollar deposit on the website does not clearly state that it is in fact non-refundable.

Regardless of who is right or wrong in this matter, a clearly written policy posted on the website could have avoided this mess, and the speculation it has become.

Brad Malone · Post by **Brad Malone** » 29 Jul 2009 2:54 pm

Hey Erv, The same with Bill Rudolph at Williams, I sent him a deposit of $500 and months later, just before shipping he sent me an email mail telling me the guitar was finished and requested the balance...I thought every builder operated that way..you can't beat the way Bill does business...so fair and honest.

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 3:03 pm

Andy Sandoval wrote:Tim, did you order a custom steel guitar? If so, were the additional payments you made required? If not, then why did you make them? Your answers don't really explain why you paid the full amount. Also if you used your credit card and didn't pay with "out of pocket" money, what's all the fuss about? Can't you just sell the guitar when you do get it and recoop most if not all your money then?

.

I didn't pay the guitar off!..

I ordered a guitar that had 9 pedals and 10 knee levers.
with pearl trim which is not custom as Mullen does readily offers these features. The additional payments made were to bring the down the 6,200 dollar balance. I paid as I had the money with the intent to pay it off buy the time Ocotober came. I had an emergency that has hit and it has taken priority. That is all I will say. I have paid MULLEN GUITAR COMPANY thier 500.00 dollar non refundable deposit. THEY OWE ME THE BALANCE. Why didn't I pay out of pocket?.. Let me ask you this, why is that relevant to my problem??.. I don't think that is any of your business my financials unless your going to step up and lay down your money. You must think I owe you and explanation of how I conduct my business. Don't pry my friend trying to make me look bad, because I have no problem telling you where to go if you try to put me down. OK?? CLEAR?... Man you must think I'm stupid.I know where you are going with this conversation and I would rather you didn't reply to my posts unless you have something that make sense about the problem at hand not my financials..

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 3:09 pm

All Sales Are Final and that no refunds will be issued.

AFTER YOU HAVE RECIEVED YOUR GUITAR YOU CAN'T GO BACK TRY TO GET YOUR MONEY BACK. THAT IS WHAT THAT MEANS. I HAVEN'T RECIEVED ANYTHING NOR DID I PAY ENOUGH MONEY TO PURCHASE THE GUITAR SO IT'S NOT A SALE. I GUESS YOU THINK BUILDERS ARE EXEMPT FROM THE LAWS?? THERE ARE SOMETHING CALLED CONSUMER LAWS. I'M NOT ASKING FOR ANYTHING FROM THESE PEOPLE EXCEPT MY MONEY! WHAT IS SO HARD ABOUT THAT??.. I ALREADY PAID THEM THIER NON REFUNDABLE DEPOSIT I DON'T OWE THEM ANYTHING. THEY HAVEN'T SENT ME NOTHING. I DON'T WANT THIER PRODUCT ANYMORE. I WANT MY MONEY. I HAVE ALREADY PAID FOR THE MATERIALS FOR THE GUITAR WITH THAT 500.00 DOLLARS SO MULLEN GUITAR COMANY ISN'T OUT ANYTHING EXCEPT AN ANGRY FORMER CUSTOMER. DO YOU GET THAT???

Marc Jenkins · Post by **Marc Jenkins** » 29 Jul 2009 3:17 pm

There's a double negative in the thread title.

Stephen Silver · Post by **Stephen Silver** » 29 Jul 2009 3:21 pm

Tim, if you are addressing your issue with Mullen in the same tone that you are posting here, I would say that you are your own worst enemy. There is a professional and courteous way to deal with these types of things, but having read through your posts, it is very apparent that you have some serious personal issues to deal with outside of the emergency you are burdened with.

Take a deep breath, regroup, count to 10 (or a thousand) put yourself in the other persons shoes and approach this with a reasonable frame of mind, irrespective of how the other side chooses to deal with it. It will get you much further in resolving this as well as anything else that may come up in the future.

SS

Larry Bressington · Post by **Larry Bressington** » 29 Jul 2009 3:21 pm

TIM YOU WROTE
Don't pry my friend trying to make me look bad, because I have no problem telling you where to go if you try to put me down. OK?? CLEAR?... Man you must think I'm stupid.I know where you are going with this conversation and I would rather you didn't reply to my posts unless you have something that make sense about the problem at hand not my financials..

Tim, you have attacked every individual in this thread that has tried to listen and give good advice with you about the situation.
Jeff hyman and Andy sandoval is very exsperienced in laws, and know their stuff, he also has great credibility here along with everybody else.
They are just trying to be helplful, but they need INFO too!
Your 'attitude' is getting OLD,[Histeric's]

If you wont listen;
gROW SOME HAIR ON YUR BALLS, TAKE THE STEEL THAT YOU ORDERED and SALE the S.O.B
MULLEN GUITARS WILL ALWAYS BE HERE AND THEY ARE NOT 'OBLIGATED' TO GIVE YOU YOUR MONEY BACK!

Bill Duncan · Post by **Bill Duncan** » 29 Jul 2009 3:22 pm

I don't know Tim or Mullen, but I hope they reach a satisfactory conclusion.

When I first started reading this I thought maybe it was not a good idea to leave it up, but after reading the claims and responses I believe leaving the thread through to a conclusion will be eye opening for all of us.

I know I sometimes get excited and jump too quickly in making purchases. Especially purchases of the heart, like pedal steel related things.

Again I hope Tim and Mullen reach a satisfactory conclusion.

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 3:33 pm

Stephen You're absolutely correct. I have never had to repeat myself so many times and say the same over and over again. One guy wants to ask me about my personal financial situation to try to expose me that's not cool. This topic is only intended for new buyers to educate them about what I'm going through and beware. Mullen is free to respond anytime.I'm not stopping them. They know why I'm very upset with them. I'm not here to just cause problems I'm here to make this situation with MULLEN GUITAR COMPANY an example of dishonest people and un ethical business practices. That is the beauty of the internet. There is nothing one here I will say that I can't back up. People on here just upset me because they talk like they know what's up and they don't. I wish they would put thier money where thier mouth and they can deal MULLEN GUITAR COMPANY and see how they like it before trying to judge me. I'm stressed out and MULLEN GUITAR COMPANY WILL THINK TWICE BEFORE PULLING THIER STUNT LIKE THIS WITH OTHER PEOPLE.

Don Barnhardt · Post by **Don Barnhardt** » 29 Jul 2009 3:43 pm

Part of the problem might be that they can't understand what you're saying.

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 3:48 pm

Yeah I guess I need to speak better english. Or maybe I guess I'm just too dumb to know how to get my message across to these people, so that I may get my money back from them.

MULLEN GUITAR COMPANY knows exactly what I'm saying. And they know exactly what they are doing. Make no mistake about it!.... RIGHT MULLEN GUITAR COMPANY??..

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 3:55 pm

Brad Malone wrote:Hey Erv, The same with Bill Rudolph at Williams, I sent him a deposit of $500 and months later, just before shipping he sent me an email mail telling me the guitar was finished and requested the balance...I thought every builder operated that way..you can't beat the way Bill does business...so fair and honest.

AMEN TO THAT. I talked with this gentleman and he was very much as gentleman. His prices are extremly fair and he would actually build me the CUSTOM guitar that I really wanted that was CUSTOM. Two other builders wouldn't even attempt it. Erv Neuhas(sp) has a really nice guitar from Bill.

admin · Post by **b0b** » 29 Jul 2009 4:01 pm

Tim Pillow wrote:IT'S FREEDOM OF SPEECH MULLEN GUITARS!!

I just want to make it clear that The Steel Guitar Forum is not a "free speech zone". The Forum's rules include these relevant passages:

You agree, through your use of this service, that you will not post any material which is knowingly false, defamatory, libelous, inaccurate, abusive, vulgar, hateful, harassing, obscene, threatening, invasive of a person's privacy, racist or illegal.
...
We reserve the right to delete any message for any reason whatsoever, and to deny service to individuals that we deem disruptive.

I'm not making a threat. I'm not even saying that Tim's posts are a problem. I'm just saying that the First Amendment of the US Constitution applies to the laws made by Congress, not to the Steel Guitar Forum. I am obliged to point that out whenever anyone makes a claim about "Freedom Of Speech" on this forum.

Tim Pillow · Post by **Tim Pillow** » 29 Jul 2009 4:01 pm

Larry Bressington wrote:TIM YOU WROTE
Don't pry my friend trying to make me look bad, because I have no problem telling you where to go if you try to put me down. OK?? CLEAR?... Man you must think I'm stupid.I know where you are going with this conversation and I would rather you didn't reply to my posts unless you have something that make sense about the problem at hand not my financials..

Tim, you have attacked every individual in this thread that has tried to listen and give good advice with you about the situation.
Jeff hyman and Andy is very exsperienced in laws, and knows his stuff, he also has great credibility here along with everybody else.
Your 'attitude' is getting OLD, and you wont be cutting anybody down.

gROW SOME HAIR ON YUR BALLS, TAKE THE STEEL THAT YOU ORDERED and SALE the S.O.B
MULLEN GUITARS WILL ALWAYS BE HERE AND THEY ARE NOT 'OBLIGATED' TO GIVE YOU YOUR MONEY BACK!

Hey ASSHOLE! YOUR ATTITUDE SUCKS. IF HE WAS A LAWYER HE SHOULD HAVE SAID SO. FOR ALL I KNOW HE WAS SOME SMUCK TRYING TO MAKE HIS SELF FEEL BETTER BY GIVING ADVICE OF WHICH HE KNOWS NOTHING ABOUT AND MAKE ME LOOK BAD. I'M NOT TRYING TO GET AN ATITUDE WITH EVERYONE HERE, BUT LOOK AT THE POSTS HERE. EVERYONE WANTS TO BE A BUNCH OF BROWN NOSERS AND THEY ARE WILING TO HAVE THIER CANDY TAKEN FROM THEM UN RIGHTOUSLY. HEY THAT'S FINE BUT DON'T PUT THAT CRAP ON ME. I STAND UP FOR WHAT I DO KNOW IS RIGHT. IF YOU DON'T LIKE IT TAKE YOUR SORRY ASS SOMEWHERE ELSE!. I'M NOT HOLDING YOU HERE.

Larry Bressington · Post by **Larry Bressington** » 29 Jul 2009 4:04 pm

If you are a regular here, you know who's who 'egg head'.
These people are all brothers here!
Watch your 'manners' and Get a grip man...

Brian Kurlychek · Post by **Brian Kurlychek** » 29 Jul 2009 4:05 pm

You should amend your atrocious language. You have definitely pushed the envelope and once b0b sees what you wrote he will surely lock down this thread. Vulgarity is not tolerated here!!!

The Steel Guitar Forum

Mullen Guitars Do Not Buy!.... Don't Not Buy One!!...

Erv, Same with Williams

Re: Erv, Same with Williams