| Author |
Topic: For My Friends |
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 10 Oct 2008 9:35 pm |
|
I'm posting this in two forum sections, hope this is O.K. to inform all my friends that I may be down for awhile.
I am absolutely frustrated with windows vista that I'm almost ready to give up on computers completely.
I have my computer for basically 3 things.
The forum, steel radio.com, and my beloved ISGCC chatroom.
I've ried everything I can think of to solve my problen,so far no luck. I'm down
to my last resort. The problem is that for the past few months, my TC Web plug-in for the chatroom will stop working every couple of days and I cannot get in the chatroom at all. I've been able to restore to a period before the problem would start, but I've just about run out of restore points.My last option seems to be a complete system recovery and restore everything to when I bought the computer.
I've checked all downloads, updates, used all my spyware programs,
and everything else I can think of. Nothing seems to work. It keeps coming back.
It only affects the chatroom plug-in.
So, probably Sat. or Sun. morning I plan a Complete restore of my system. (Windows vista home basic has this option)
It may take me a while to accomplish this as I've never tried this before. I am posting this to inform my buddies that I may be down for awhile. Your understanding of this posting is appreciated. I love you all.
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
Jack Stoner
From:
Kansas City, MO
|
Posted 11 Oct 2008 2:47 am
|
|
I notice you have Vista "Home Basic" - a version that should have never been offered. Home Premium is the version for consumers.
Also, since you have Home Basic, what hardware do you have? With that version of Vista it suggests you have a basic "entry level" PC which could mean the hardware barely supports Vista and that could be one of the problems. |
|
|
|
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 13 Oct 2008 8:53 am
|
|
Jack,
After careful consideration I decided not to try anything drastic myself.
Thanks for your input. Just what hardware are you refering to ?
Below is a diagnostic report I got from the Vista "Problems and solutions" feature..
WEB CONFERENCE PLUGIN
Problem Event Name: APPCRASH
Application Name: WebConferencePlugin.exe
Application Version: 7.62.0.0
Application Timestamp: 4810a927
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00067036
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional Information 1: 01ca
Additional Information 2: 0c271b665fccdbc6ee231c482cc94c23
Additional Information 3: 3c00
Additional Information 4: 88b9470c73f8dbc25225e11c67e58f53
Thanks for your help and advise
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 13 Oct 2008 3:05 pm
|
|
bump
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
Jack Stoner
From:
Kansas City, MO
|
Posted 13 Oct 2008 3:35 pm
|
|
| By "hardware" I am referring to CPU, memory, etc. |
|
|
|
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 13 Oct 2008 5:53 pm
|
|
HP model SR2168HM
AMD Simpron processor 3400+ 180GHz
Ram 446MB
32 bit
120 gig hard drive
That help?
Sorry I'm such a dummy Jack.
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
Jack Stoner
From:
Kansas City, MO
|
Posted 14 Oct 2008 2:18 am
|
|
One big issue I see is the RAM. If you only have (probably 512MB) that amount of memory Vista will not run well. Actually even XP won't run that good on that amount of memory.
With Vista 1GB bare minimum, 2GB is better and 3GB is best. |
|
|
|
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 14 Oct 2008 2:29 am
|
|
MANY THANKS JACK !!
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
John Cipriano
From:
San Francisco
|
Posted 16 Oct 2008 11:25 pm
|
|
John, can you uninstall and then reinstall the TC software? Have you tried that already? Or is it something that you download every time you join the chat room?
Unfortunately the crash reports don't tell you much unless you have the dump file that goes with it, and then only if you know what you're looking for. Essentially what you have there says "a program named webconferenceplugin.exe made a bad call to a library named ntdll.dll".
My complete shot-in-the-dark guess would be that this is software that was written before Vista came out and doesn't run well on it. But if you were running fine without problems and then something happened, who knows...bad config file or registry key maybe, which is why I'd say uninstall and reinstall TC if you can.
On this page
http://www.talkingcommunities.com/support.html
they seem to hint at their program making use of IE's cache...so I'd try that too (clearing the cache is in no way dangerous, you have absolutely nothing to lose.)
See here: http://kb.iu.edu/data/ahic.html |
|
|
|
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 17 Oct 2008 7:23 pm
|
|
John,
Thanks for your kind suggestions.
I've tried them all but with no success.
The web conference plug-in is downloaded one time only.
I've tried uninstalling and re-installing numerous time. No luck.
I used to be able to do a restore and it would work for a day and a half,
then the plugin would stop working again. I have finally run out of restore points that will bring it back.
I guess my next option will be to upgrade and have an experienced tech
do the work as I'm just not confident enough in myself
to try it. Thanks for your input.
It was very much appreciated.
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
John Cipriano
From:
San Francisco
|
Posted 17 Oct 2008 7:53 pm
|
|
John, this might be overkill, but I'd also try creating a new user profile, and visiting the chat room (and running the TC program) as the new user.
In Vista you do this by going to Control Panel and opening the Accounts and Family Safety panel.
There are some instructions here:
http://familyinternet.about.com/od/projects/ss/adduservista.htm
When you have the choice of Administrator or Limited account, go with administrator. |
|
|
|
John P. Phillips
From:
Folkston, Ga. U.S.A., R.I.P.
|
Posted 17 Oct 2008 9:29 pm
|
|
Well John,
Tried that but no dice.
Thanks for the suggestion tho !
_________________
Just remember,
You don�t stop playing cause you get older,
You get older cause you stop playing ! http://www.myspace.com/johnpphillips |
|
|
|
John Cipriano
From:
San Francisco
|
Posted 20 Oct 2008 1:21 pm
|
|
| Hmm. Sorry that didn't work for you. Reinstalling the OS isn't a big deal, though. Just make sure you back up everything. Don't forget about emails, bookmarks, and program settings. |
|
|
|
